Call 21112178843409781 2026-09-03 · Jeevan Jeejo · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Tamil | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +10/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask if it was a good time to talk, which is a required component of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent immediately referenced the previous conversation to chase an action.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, requirements, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
CUSTOMER: Ah okay, I will loop you in on that mail itself.
Summary
This was a follow-up call to chase a previously promised enquiry. The customer stated he had passed the agent's contact to his purchase team. The call ended with the customer agreeing to loop the agent into an email with the relevant team.
Coaching
When a customer refers you to another department, try to gather at least one piece of discovery information (e.g., 'What do you manufacture?') to better prepare for that next conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask if it was a good time to talk, which is a required component of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent immediately referenced the previous conversation to chase an action. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, requirements, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to determine customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask if a current requirement exists or attempt to qualify it by capturing details. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | CUSTOMER: Ah okay, I will loop you in on that mail itself. A clear next step was agreed upon, with the customer committing to connect the agent with the purchase team via email. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.648 | 16.6s | 9.0s | 50.4s | 7.2s | 321.7 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello.
agent
5.9s
Hello.
agent
6.6s
Hello Iramanikandan sir. I am Jeevan speaking. We spoke two, two or three days ago. You said you would ask about some enquiry regarding JSW Steels here. After that, no mail came, no WhatsApp came.
வணக்கம் இரமணிகண்டன் சார். நான் ஜீவன் பேசுறேன். நம்ம ரெண்டு ரெண்டு மூணு நாள் முன்னாடி பேசிட்டு இருந்தேன். நீங்க ஏதாவது enquiry இங்க JSW Steels பத்தி கேட்கும்னு சொன்னேன். அதுக்கப்புறம் mail-உம் வரல, WhatsApp-உம் வரல.
customer
13.4s
They are there. I have given your contact to our purchase team. They will send the summary list of the requirement. Can definitely say.
இருக்காங்க. அவங்களோட contact வந்து எங்க purchase team-க்கு குடுத்துருக்கேன். அவங்க summary list-ஐ அனுப்பி விடுவாங்க requirement-ஐ. Kandippa sollalam.
agent
17.4s
Oh, is that so? Okay okay.
ஓ அப்படியா? ஓகே ஓகே.
customer
18.6s
They will look into it. The purchase team will connect with you.
அவங்கதான் பாப்பாங்க. அந்த purchase team தான் உங்களுக்கு connect பண்ணுவாங்க.
agent
20.7s
Oh sir, or else what you do is, if you have the number of anyone from the purchase team, I can directly call and ask.
ஓ சார் இல்ல இல்லன்னா நீங்க ஒரு என்ன பண்ணுங்க அந்த purchase team-ல யாராவது வச்சு நம்பர் இருந்தா நானே direct phone பண்ணி கேட்கலாம்.
customer
24.7s
Ah okay, I will loop you in on that mail itself.
ஆ ஓகே நான் உங்களுக்கு loop பண்ணி விடுறேன் அந்த mail-லையே.
agent
26.6s
Ah I, I have already WhatsApped you. Ah, I will send a hi message again. Share it to that.
ஆ நான் நான் உங்களுக்கு WhatsApp பண்ணிருக்கேன் already. ஆ திரும்பி நான் ஒரு ஹாய் மெசேஜ் போட்டு வச்சுக்கிறேன். அதுக்கே ஷேர் பண்ணுங்க.
customer
30.6s
Okay okay.
ஓகே ஓகே.
agent
31.5s
Okay thank you.
ஓகே தேங்க்யூ.
customer
32.5s
Thank you.
தேங்க்யூ.