Call 21112178843390891 2026-09-03 · Abdul Ansari · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.39
confidence high · +0/−6
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or schedule a specific callback date after the customer said they were busy.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback time, or a walkthrough scheduled; the agent just agreed to the customer's vague 'call later'.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Hello, greetings, this is Atul speaking, sir, from JSW.
Summary
The agent introduced himself and confirmed the customer's company name. The customer immediately stated they were busy and asked the agent to call back later. The agent agreed and ended the call without attempting to schedule a specific time for the follow-up.
Coaching
When a customer says they are busy, acknowledge it and immediately ask for a specific time to call back, such as 'this afternoon' or 'tomorrow morning'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, greetings, this is Atul speaking, sir, from JSW. The agent provided a warm and professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | You are speaking from Mehnoor Enterprises, right sir? The agent only confirmed the company name, failing to ask about city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent could explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or schedule a specific callback date after the customer said they were busy. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Absolutely, absolutely sir, okay okay, thank you. The call ended without a quote, a specific callback time, or a walkthrough scheduled; the agent just agreed to the customer's vague 'call later'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 7.7s | 4.8s | 29.5s | 3.5s | 257.1 | 0 | 3 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
2.3s
This call is now being recorded.
customer
4.3s
Hello.
customer
5.5s
Speak.
बोलो।
customer
6.3s
Yes.
हाँ।
agent
7.2s
Hello, greetings, this is Atul speaking, sir, from JSW.
हेलो नमस्कार, अतुल बात कर रहा हूँ सर JSW से।
customer
10.2s
Where are you calling from?
कहाँ से बात कर रहे हो?
agent
11.5s
I am calling from JSW One head office Mumbai. You are speaking from Mehnoor Enterprises, right sir?
JSW One हेड ऑफिस मुंबई से बात कर रहा हूँ। मेहेनूर एंटरप्राइजेज से बात कर रहे हैं ना सर आप?
customer
15.5s
Sir, I am a little busy right now, please call later.
सर मैं थोड़ा अभी बिजी हूँ, बाद में कॉल कीजिए।
agent
18.3s
Absolutely, absolutely sir, okay okay, thank you.
बिलकुल बिलकुल सर, ओके ओके, थैंक यू।