21112178843311771 · Call

Call 21112178843311771 2026-09-03 · Sajal Bhaskar · 1:25

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Call_back_later	full conversation 22 turns, clean transcript (0% inaudible)	Hindi	22	new_registration (campaign_name:medium)

Audio: clear: Some background chatter on the agent's side, but it does not significantly impact the transcription of the main speakers.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.39

confidence high · +0/−5 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call was deflected by the customer before any discovery questions could be asked.

training gap Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.

−2.0 pts First opportunity identified The agent asked about a requirement but failed to schedule a specific callback date when the customer deferred.

How Anupreeti Mahadik did it on a 8.5/10 call —

Tell me the width and this, I will send the rate accordingly. As it is.

−2.0 pts Closure - one of three outcomes The call ended without a specific callback time, quote, or walkthrough scheduled.

How Anupreeti Mahadik did it on a 8.5/10 call —

I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.

objection The customer raised 1 objection you did not answer: check_with_manager

No, right now dad has gone out. If you call after some time, I have no idea what the scene is.

Summary

The agent contacted a new registration and spoke to someone who was not the decision-maker. The customer explained his father handles procurement and was currently out, requesting a callback. The agent failed to secure a specific time for the follow-up and ended the call without a clear next step.

Coaching

When a customer says the decision-maker is out and asks for a callback, find out when they will be available and schedule a specific time to follow up.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Sir, right now in Omkar Electrical, are you looking for any steel? Uh, any order after a week or two, or right now? The opener was an immediate and direct sales push, not a warm welcome to position as a helper.
NR2 Verify basic profile (4 Qs)	1	fail	1	Am I speaking with Omkar Electrical and Engineering Company? Only verified the company name; did not ask about procurement city, decision-making role, or contact details.
NR3 Full discovery (8 Qs)	3	fail	0	The call was deflected by the customer before any discovery questions could be asked.
NR4 Platform education	1	fail	–	The call did not progress to the platform education stage.
NR5 First opportunity identified	2	fail	–	The agent asked about a requirement but failed to schedule a specific callback date when the customer deferred.
NR6 Closure - one of three outcomes	2	fail	–	The call ended without a specific callback time, quote, or walkthrough scheduled.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
check_with_manager	mishandled	No, right now dad has gone out. If you call after some time, I have no idea what the scene is.	A call back won't happen on this, sir.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.569	14.8s	11.2s	59.0s	4.2s	324.3	0	11	11	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello

हेलो

agent

1.3s

Hello

हेलो

customer

2.0s

Yes, tell me.

हां बोलो

agent

2.7s

Am I speaking with Omkar Electrical and Engineering Company?

ओंकार इलेक्ट्रिकल एंड इंजीनियरिंग कंपनी से बात कर रहे हैं?

customer

4.7s

Yes, tell me.

हां बोलो

agent

5.3s

I was calling from JSW One, sir. Greetings.

JSW One से बात कर रहा था सर, नमस्कार।

customer

7.2s

Yes, tell me.

हां बोलिए।

agent

8.3s

Sir, right now in Omkar Electrical, are you looking for any steel? Uh, any order after a week or two, or right now?

सर अभी इसमें ओंकार इलेक्ट्रिकल में कुछ अभी स्टील का कुछ देख रहे हैं क्या? अह ऑर्डर कोई एक दो हफ्ते बाद या फिर अभी?

customer

12.8s

Steel?

स्टील?

agent

13.5s

Yes, mild steel.

हांजी, माइल्ड स्टील।

customer

14.9s

What I'm saying is, can you call back after some time? I am busy with work right now.

मैं क्या बोल रहा हूं, तो आप थोड़ी देर बाद कॉल कर सकते हो क्या? मैं अभी काम में हूं।

agent

18.1s

Absolutely, absolutely.

बिलकुल बिलकुल।

customer

18.7s

Call after some time.

थोड़ी देर बाद कॉल कीजिए।

agent

19.8s

Okay, okay. Just tell me if there is a requirement, I mean, only then I will call, right?

ठीक है ठीक है। बस इतना बता दीजिए रिक्वायरमेंट है क्या मतलब तभी फिर कॉल करूं ना मैं।

customer

22.5s

No, right now dad has gone out.

नहीं, अभी फिलहाल ना पापा बाहर गए हैं।

customer

24.2s

If you call after some time, I have no idea what the scene is.

आप थोड़ी देर बाद कॉल करेंगे ना, मेरेको आईडिया ही नहीं है क्या सीन है।

agent

26.1s

Okay.

अच्छा।

customer

26.5s

So when he comes...

तो आएंगे तो...

agent

27.0s

Okay, okay.

अच्छा अच्छा।

agent

27.8s

Okay okay. A call back won't happen on this, sir.

ओके ओके। इसपे कॉल बैक तो वैसे होगा नहीं सर।

customer

29.6s

Then you only make the call, that's what I told you.

तो आप ही कीजिए ना कॉल, मैं वही तो बोला ना आपको।

agent

31.3s

Okay, okay. Okay.

ठीक है ठीक है। ओके।