Call 21112178843307851 2026-09-03 · Abdul Ansari · 3:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | new_registration (campaign_name:high) |
Audio: clear: The customer's voice is slightly distant compared to the agent's, but still clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: round pipe
3 · Supply
US
spec_not_available
Customer requires round pipe, which JSW One does not supply.
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +1/−22
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was derailed by an objection and then a product mismatch before any of the 8 discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly after the product mismatch was identified, with no defined next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
The agent did not ask for procurement city, decision-making involvement, or contact details. Only the company name was established.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Yeah, good afternoon. I am Abdul speaking, sir, I am calling from JSW Head Office, Mumbai. Sir, you just registered on the JSW platform, right?
First opportunity identified
Do you have any requirement for steel, sir? Are you looking for anything, HR, CR?
Summary
The customer, from a scaffolding company, had registered and immediately raised objections about the 100% advance payment policy, comparing it to their credit cycle with existing traders. The agent attempted to address this, then asked for the material requirement. The customer specified a need for round MS pipes, which the agent confirmed JSW does not supply, leading to the end of the call.
Coaching
The call was lost on product availability, but you missed the chance to complete basic discovery (NR2) at the start. Always try to capture the city and decision-maker role early in the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good afternoon. I am Abdul speaking, sir, I am calling from JSW Head Office, Mumbai. Sir, you just registered on the JSW platform, right? The agent provided a polite, contextual opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent did not ask for procurement city, decision-making involvement, or contact details. Only the company name was established. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was derailed by an objection and then a product mismatch before any of the 8 discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent never got the opportunity to explain the platform's value propositions. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Do you have any requirement for steel, sir? Are you looking for anything, HR, CR? The agent successfully identified the customer's requirement, which turned out to be a product not in the catalogue (round pipe). |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly after the product mismatch was identified, with no defined next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | because the traders we buy from, we have a cycle with them. |
Yes, JSW company's first transaction is 100% advance against PI. First transaction. Later, as your turnover increases, we will reduce it, no problem. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.427 | 32.7s | 43.9s | 112.4s | 6.9s | 381.7 | 0 | 18 | 20 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello.
हॅलो
agent
6.0s
Hello.
हॅलो
customer
6.6s
Hello, are you speaking from Iron Bridge Scaffolding, sir?
हॅलो, Iron Bridge Scaffolding से बात कर रहे हैं सर?
agent
8.6s
Yes, tell me.
हां बोलिए ना।
agent
9.4s
Yeah, good afternoon. I am Abdul speaking, sir, I am calling from JSW Head Office, Mumbai.
या गुड आफ्टरनून, मैं अब्दुल बात कर रहा हूं सर, JSW हेड ऑफिस मुंबई से बात कर रहा हूं।
customer
12.9s
Hmm, tell me.
हम्म, बोलिए ना।
agent
13.7s
Sir, you just registered on the JSW platform, right?
सर अभी आपने JSW के प्लेटफार्म पर रजिस्ट्रेशन किया था ना जस्ट?
customer
16.1s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
16.8s
So I called for that reason. Do you have any requirement for steel, sir? Are you looking for anything, HR, CR?
तो उसी लिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर स्टील में आप? कुछ देख रहे हैं क्या HR, CR?
customer
20.2s
Uh, there is a requirement, but what it is, now that... I'll have to see because our cycle is a bit different and yours is also a bit different because you are saying that your... the person who had come was saying that 100% payment.
अ रिक्वायरमेंट तो है पर वो क्या है अभी वो देखना पड़ेगा क्योंकि क्या है हमारा सायकल थोड़ा अलग है और आपका भी थोड़ा अलग है क्योंकि आप बोल रहे हैं कि आपका जो जो आया था बंदा वो बोल रहा था कि हंड्रेड परसेंट पेमेंट।
agent
27.1s
Yes, JSW company's first transaction is 100% advance against PI. First transaction. Later, as your turnover increases, we will reduce it, no problem.
हां, JSW कंपनी का फर्स्ट ट्रांजैक्शन होता है हंड्रेड परसेंट एडवांस अगेंस्ट पीआई। फर्स्ट ट्रांजैक्शन। बाद में जैसा आपका टर्नओवर होगा तो हम कम कर देंगे, कोई दिक्कत नहीं है।
customer
32.2s
No, that's not the point. If, for instance, I... because the traders we buy from, we have a cycle with them.
नहीं वो वो वो वो वाली बात नहीं है। अगर मान के चलो मैं क्योंकि हम जो ट्रेडर से लेते हैं ना, वो सायकल होता है हमारा।
agent
36.5s
Yes, what you're saying is correct, sir.
हां, बात तो आपका सही है सर।
customer
37.4s
According to the cycle, the future payment, the previous payment, that keeps getting cleared.
सायकल के हिसाब से वो आगे का पेमेंट, पीछे का पेमेंट, वो क्लियर होता रहता है।
customer
40.6s
Hmm. So if the first payment is also made and suppose some problem arises,
हम्म। तो फर्स्ट अगर पेमेंट भी अगर कर दिया और मान के चलो कुछ प्रॉब्लम आ गया,
agent
44.1s
A problem cannot happen. Sir, JSW is such a big company. And listen, if suppose a problem happens, okay?
प्रॉब्लम हो ही नहीं सकता है। सर JSW कंपनी इतनी बड़ी कंपनी है। और सुनिए, अगर मान लीजिए प्रॉब्लम हो गया, ठीक है?
customer
47.0s
No sir, I have accepted everything you've said. You are saying a problem cannot happen. Right?
नहीं सर, मैं मैं आपका सब मान चुका हूं। आप प्रॉब्लम हो ही नहीं सकता, ऐसा आप बोल रहे हो। बराबर?
agent
49.8s
No no, it can absolutely happen. What you're saying is right.
नहीं नहीं, बिलकुल हो सकता है। आपकी बात सही है।
customer
50.9s
Some or the other problem will come. I am not saying that your problem will come. A problem won't come. I accept that a problem won't come. If a problem does come, what action will you take?
कुछ ना कुछ तो प्रॉब्लम आएगा। मैं ये नहीं कह रहा कि आपका प्रॉब्लम ही आएगा। नहीं आएगा प्रॉब्लम। मैं मान लेता हूं नहीं आएगा प्रॉब्लम। अगर आ गया प्रॉब्लम तो क्या एक्शन लेंगे आप?
agent
56.1s
Listen, yes. If you feel that, suppose some problem has occurred, okay? Then first tell me, sir, what kind of problem are you thinking of? What type of problem are you referring to? Meaning, in terms of fraud or if the material is bad or the material is not arriving, I mean, in what way, tell me, then I'll talk.
सुनिए, हां। अगर अगर आपको ऐसा लगता है कि मान लीजिए कुछ प्रॉब्लम आ गया, ठीक है? तो पहले ये बताइए सर, प्रॉब्लम कैसा समझ रहे हैं? किस टाइप में प्रॉब्लम जाना चाह रहे हैं आपको? मतलब, ये फ्रॉड में या मटेरियल खराब आ गया तो मटेरियल नहीं आ रहा है, मतलब किस टाइप में मुझे बताइए, फिर मैं बात करता हूं।
customer
63.4s
What happens with a problem is, now suppose I gave you an order. Right?
प्रॉब्लम क्या होता है ना, अभी मान के चलो आपने आपको एक ऑर्डर दिया। बराबर?
agent
66.2s
Yes.
जी।
customer
67.2s
Hmm. So mostly what happens is that your rate will be something different or the rate I got will be something different.
हम्म। तो मोस्टली क्या होता है कि रेट आपका रेट कुछ अलग होगा या मुझे रेट मिला वो कुछ अलग होगा।
customer
71.4s
Which pipe do we mostly need? 48 OD, 38 OD, and 58 OD.
अपने को पाइप ज्यादातर चाहिए कौन सा वाला? 48 OD, 38 OD, और 58 OD.
agent
74.8s
Hmm.
हम्म।
customer
75.6s
This is our biggest requirement.
अपने इसमें सबसे ज्यादा रिक्वायरमेंट होती है।
agent
77.5s
Are you talking about MS?
MS में बोल रहे हैं क्या आप?
customer
78.6s
Huh?
हां?
agent
79.1s
Which material do you require?
कौन सा मटेरियल की रिक्वायरमेंट है आपको?
customer
80.4s
48 OD.
agent
81.5s
OD 48 OD. Which one, in HR, CR, do you require MS material?
OD 48 OD. कौन सा HR में, CR, MS मटेरियल की रिक्वायरमेंट है आपको?
customer
83.7s
MS, MS, MS's.
MS, MS, MS का।
agent
85.1s
HR plate in MS?
MS में HR प्लेट?
customer
86.1s
Hmm. Not plate.
हम्म। प्लेट नहीं।
customer
87.0s
Okay, yes. Round pipe.
अच्छा, हां। राउंड पाइप।
agent
88.3s
We don't provide round pipe, we don't.
राउंड पाइप नहीं देते हैं, नहीं देते हैं।
customer
89.7s
You don't provide round at all?
राउंड देते ही नहीं हो क्या?
agent
90.9s
No, no.
नहीं नहीं।