Call 21112178843283831 2026-09-03 · Sajal Bhaskar · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 11 turns, clean transcript (9% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: The first few words from the customer are slightly muffled and seem to be the end of a previous sentence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent attempted to ask about the nature of business (1/8 questions) but was shut down before they could proceed. This is below the 'partial' threshold of 4.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
The call was terminated by the customer before any current requirement could be discussed or a callback scheduled.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended with the customer's vague promise to 'call back', but no specific next step was agreed upon by the agent.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
JSW One से बात कर रहा था सर, नमस्कार।
Summary
The agent contacted a new registrant from Macwork Industries and confirmed the contact's name. The agent attempted to start discovery by asking about the nature of the business, but the customer stated they were busy and would call back, ending the conversation. No business details were uncovered and no next steps were set.
Coaching
When a customer seems busy or impatient, immediately state the purpose and value of your call to earn their attention, rather than asking a broad opening question.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | JSW One से बात कर रहा था सर, नमस्कार। The agent provided a warm, non-salesy greeting and introduced the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Is this Vikram ji speaking from Macwork Industries? The agent only verified the customer's name and company (1/4 questions), which is below the 'partial' threshold of 2. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | I wanted to know a little about Macwork Industries' nature of business. The agent attempted to ask about the nature of business (1/8 questions) but was shut down before they could proceed. This is below the 'partial' threshold of 4. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call was terminated by the customer before any current requirement could be discussed or a callback scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the customer's vague promise to 'call back', but no specific next step was agreed upon by the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.672 | 12.1s | 5.9s | 28.0s | 4.0s | 292.6 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
[inaudible] it's a specific material. Hello?
[inaudible] specific material है। Hello?
agent
3.0s
Hello.
agent
3.8s
Is this Vikram ji speaking from Macwork Industries?
विक्रम जी बात कर रहे हैं Macwork Industries से?
customer
6.3s
Yes, speaking.
हां बोल रहा हूं।
agent
7.2s
I was calling from JSW One, sir. Greetings.
JSW One से बात कर रहा था सर, नमस्कार।
customer
9.6s
Yes, tell me.
हां, बोलिए ना।
agent
10.5s
Uh sir, regarding this Macwork Industries, I mean, could you tell me a little? It was uh recently registered two months ago.
अह सर ये Macwork Industries में मतलब थोड़ा बताएंगे अभी uh recently register हुआ था ये दो महीने पहले।
customer
14.9s
What needs to be done?
क्या करना है?
agent
15.7s
Could you tell me a little, sir? I wanted to know a little about Macwork Industries' nature of business.
थोड़ा बताएंगे सर ये इसका थोड़ा जानना चाह रहा था Macwork Industries का nature of business.
customer
19.5s
Sir, I will call back.
सर मैं call back करता हूं।
agent
21.0s
You...
आपको...