Call 21112178843191671 2026-09-03 · Rohit Mishra · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | English | 16 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +3/−3
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement and accepted the customer's dismissal without probing.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic 'let me know if anything comes up,' not one of the three required specific outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Rohit here from JSW One platforms from Mumbai... I found your company. You have registered your company over our platform, JSW One MSME.
Summary
The agent contacted a customer regarding their prior registration. The customer immediately stated they had no requirement for the service. The agent accepted this and ended the call without attempting any discovery or objection handling.
Coaching
When a customer gives a quick brush-off like 'it's not required', don't give up immediately. Try one simple, open-ended question to understand their business before ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Rohit here from JSW One platforms from Mumbai... I found your company. You have registered your company over our platform, JSW One MSME. The agent introduced himself and the reason for the call, referencing the customer's prior registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name; the customer shut down the call before any other verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits; only mentioned making an inquiry through the app. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement and accepted the customer's dismissal without probing. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a generic 'let me know if anything comes up,' not one of the three required specific outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.786 heavy | 25.3s | 6.9s | 39.8s | 10.4s | 289.3 | 0 | 8 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello.
agent
2.6s
Hello.
customer
3.4s
Hello, yes sir?
agent
4.2s
Yes, uh is this from Gravity EQ Business Services?
customer
6.9s
Uh yes sir.
agent
7.8s
Yes, hi. Rohit here from JSW One platforms from Mumbai.
customer
10.7s
Uh sorry?
agent
11.7s
Uh my name is Rohit Mishra. I'm speaking to JSW One platforms from uh Mumbai.
customer
15.9s
Ah okay, okay.
agent
17.4s
Yeah. Actually, sir, I found your company. You have registered your company over our platform, JSW One MSME. So just wanted to know a bit more about your company. I could see that you have registered quite long ago, about a month ago, I can say. So, uh, you had words with Ganesh, I guess, from my team.
customer
28.2s
Yeah, right sir. But for us it's not required, sir, actually.
agent
30.7s
Okay, okay, okay. Not an issue. And if anything comes up, do let me know. Yeah.
customer
33.6s
Ah okay, sir.
agent
34.3s
You can make an inquiry through the app itself.
customer
36.2s
Ah okay.
agent
36.9s
Okay. Yeah. Thank you.