21112178843022471 · Call

Call 21112178843022471 2026-09-03 · Abdul Ansari · 0:51

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 12 turns, clean transcript (0% inaudible)	Hindi	12	new_registration (campaign_name:medium)

Audio: clear: The audio quality is clear with minimal background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.23

confidence high · +4/−1 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent skipped discovery entirely and jumped straight to asking for a requirement, missing the chance to understand the customer's business.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although the agent asked for a requirement, when the customer said 'not right now', the agent failed to schedule a specific callback for the 'next project' mentioned.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended without a clear next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: just_registered_to_check

Uh, not right now. If there is in the next project, then I will contact you.

did well

Warm welcome opener

Hello, yeah good afternoon sir, I am Abdul speaking from JSW One, am I speaking with Honest Professionals?

Summary

The agent contacted a new registrant, 'Honest Professionals', and confirmed the company name. The agent skipped all discovery and immediately asked for a requirement. The customer stated they have no current need but may have one for a future project. The call ended without any specific next steps being established.

Coaching

When a customer has no immediate need, you must still complete the discovery questions to understand their business and schedule a specific callback for their next project.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Hello, yeah good afternoon sir, I am Abdul speaking from JSW One, am I speaking with Honest Professionals? The agent provided a warm, professional opening and introduced himself and the company.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	am I speaking with Honest Professionals? The agent only confirmed the company name (1/4) and failed to ask for the contact person's name, procurement city, or decision-making involvement.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The agent skipped discovery entirely and jumped straight to asking for a requirement, missing the chance to understand the customer's business.
NR4 Platform education	1	fail	–	0.0	No platform education was provided. The agent only mentioned that market rates were increasing, which is not a platform USP.
NR5 First opportunity identified	2	fail	–	0.0	Although the agent asked for a requirement, when the customer said 'not right now', the agent failed to schedule a specific callback for the 'next project' mentioned.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended without a clear next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	mishandled	Uh, not right now. If there is in the next project, then I will contact you.	Okay okay, fine sir. If you have a requirement, let me know. The rate is increasing in the market right now, okay?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.64	15.5s	8.7s	26.8s	4.3s	301.9	0	6	6	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello.

हॅलो.

agent

2.2s

Hello.

हॅलो.

customer

3.2s

Yes, tell me.

हां बोलिए.

agent

3.8s

Hello, yeah good afternoon sir, I am Abdul speaking from JSW One, am I speaking with Honest Professionals?

हॅलो, या गुड आफ्टरनून सर, मैं अब्दुल बात कर रहा हूं JSW One से, Honest Professionals से बात कर रहा हूं अपना?

customer

8.6s

Yes, tell me.

हां बोलिए.

agent

9.4s

Did you have any requirement for plate, sir? Any requirement for plate sheet in HR?

कुछ रिक्वायरमेंट था क्या सर आपको प्लेट में? प्लेट शीट में कुछ रिक्वायरमेंट था क्या HR में?

customer

13.1s

Uh, not right now. If there is in the next project, then I will contact you.

अह अभी फिलहाल में तो नहीं था। नेक्स्ट प्रोजेक्ट में अगर रहता है तो मैं कांटेक्ट करता हूं आपसे।

agent

17.9s

Okay okay, fine sir. If you have a requirement, let me know. The rate is increasing in the market right now, okay?

अच्छा अच्छा, ठीक है सर। रिक्वायरमेंट हो तो मुझे बताइए। अभी मार्केट में रेट इनक्रीस कर रहा है, ठीक है?

customer

21.9s

What did you say?

क्या बोले?

agent

22.6s

Sir, the rate is increasing in the market right now. If you have any inquiry, let me know, okay?

अभी मार्केट में सर रेट इनक्रीस कर रहा है। कुछ इंक्वायरी हो तो मुझको बताइए आप, ठीक है?

customer

26.1s

Yes, yes, absolutely. I will contact you again.

हां हां बिलकुल। मैं आपसे वापिस कांटेक्ट कर लेता हूं।

agent

28.5s

Okay, thank you.