Call 21112178842974051 2026-09-03 · Abdul Ansari · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | new_registration (campaign_name:high) |
Audio: clear: Some minor background noise on the customer's side, but transcription is reliable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent only repeatedly asked if there was a current requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
When the customer stated no current need, the agent did not attempt to schedule a specific callback for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague instruction, not one of the three required closure outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a newly registered user from a fabrication company. The customer stated they had no current steel requirement as they had placed a 30-ton order the previous day. The agent did not perform any discovery and ended the call by asking the customer to reach out when they have a future need.
Coaching
When a customer has no immediate requirement, you must pivot to the discovery script to build a profile for their next purchase instead of ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Did you have any requirement for steel, sir, in HR, CR? The agent jumped directly to asking for a requirement, failing to provide a warm welcome or position himself as a helper for the new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Glows Techno Fab India Private Limited, sir? The agent only verified the company name (1/4), failing to ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only repeatedly asked if there was a current requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to this stage; no platform education was provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Whenever you have a requirement, let me know, okay? When the customer stated no current need, the agent did not attempt to schedule a specific callback for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I am sending a WhatsApp. Whenever you have a requirement, let me know, okay? The call ended with a vague instruction, not one of the three required closure outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.596 | 19.9s | 13.5s | 49.6s | 3.6s | 331.7 | 0 | 12 | 12 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो
agent
2.1s
Hello.
हॅलो
customer
3.0s
Yes.
हां
agent
3.8s
Are you speaking from Glows Techno Fab India Private Limited, sir?
Glows Techno Fab India Private Limited से बात कर रहे हैं सर?
customer
6.5s
Yes.
हां
agent
7.2s
Yeah, this is Abdul speaking, sir, from JSW One. Did you have any requirement for steel, sir, in HR, CR?
Yeah, मैं अब्दुल बात कर रहा हूं सर JSW One से। कुछ रिक्वायरमेंट था क्या सर स्टील में आपको HR CR में?
customer
11.2s
What are you saying?
क्या बोल रहा है?
agent
12.1s
Do you have a requirement for material in that, sir, in MS, HR, CR?
उसमें मटेरियल का रिक्वायरमेंट है क्या सर आपको MS में, HR CR?
customer
14.4s
I just made a call to JSW.
अभी फोन किया था JSW से।
agent
16.4s
Okay, so you don't have any requirement right now?
अच्छा, तो कुछ नहीं रिक्वायरमेंट है अभी आपको?
customer
18.2s
Hello?
हॅलो?
agent
19.0s
Yes, you don't have any requirement right now, do you?
हां, कुछ रिक्वायरमेंट नहीं है ना अभी आपको?
customer
20.9s
I had a requirement yesterday, but yesterday I placed an order for 30 tons, right?
अभी रिक्वायरमेंट कल था बट कल मेरे को कल एक 30 ton का प्लेसमेंट किया ना।
agent
24.0s
Okay, okay.
अच्छा अच्छा।
customer
24.8s
I have placed the order.
ऑर्डर प्लेस किया है।
agent
25.8s
Who is this James, James? The MD?
ये James कौन है, James? MD?
customer
27.7s
Yes, James is the director.
हां, James डायरेक्टर है।
agent
29.0s
So, do you have any requirement now, sir, like?
तो अभी कुछ रिक्वायरमेंट सर आपको, like?
customer
30.9s
What are you saying?
क्या बोल रहा है?
agent
31.7s
Do you have any requirement right now?
अभी कुछ रिक्वायरमेंट है क्या आपको?
customer
33.3s
The requirement right now... I had one for 30 tons yesterday, I have placed that. If there is anything now, only he would know. You will have to call him only.
अभी रिक्वायरमेंट, मेरे पास कल एक 30 ton का था, वो मैं तो प्लेस किया है। अभी कुछ है तो उसको ही पता है। उसको ही फोन करना पड़ेगा।
agent
38.0s
Okay, tell me, tell me. I am sending a WhatsApp. Whenever you have a requirement, let me know, okay?
ठीक है, बताइए बताइए। मैं WhatsApp कर दे रहा हूं। जब भी रिक्वायरमेंट हो तो मुझे बताइए, ठीक है?
customer
41.6s
Okay.
ठीक है।
agent
42.4s
Okay.