Call 21112178842946041 2026-09-03 · Jeevan Jeejo · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | Tamil | 10 | supply_led (campaign_name:medium) |
Audio: clear: Minor background noise is present but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before moving to the next step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent signaled the need for discovery but asked zero specific questions before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay sir, I will talk to you again later.
did well
Qualify
Sir, do you have any requirement right now?
Closure with next step
Should I call on this number? ... Call on this number.
Summary
The agent opened the call and immediately asked for a requirement, which prompted the customer to ask for a price. The agent explained he needed more details to provide a rate, at which point the customer deferred the conversation. The call ended with the agent and customer agreeing to a future callback.
Coaching
To prevent the customer from disengaging early, always secure permission to speak and then provide a compelling hook before asking about their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah hello good afternoon. Greetings sir, I am Jeevan speaking from JSW Steels. Agent did not ask for permission to speak before moving to the next step. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you have any requirement right now? For you, sheet, HR, CR? Agent did not provide a supply or price hook, instead jumping directly to a requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | But only if I get some details can I ask our category team and tell you the rate. Agent signaled the need for discovery but asked zero specific questions before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement right now? Agent successfully asked if a current requirement exists, fulfilling the primary intent of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Should I call on this number? ... Call on this number. Agent successfully established a clear next step by confirming the callback number with the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay sir, I will talk to you again later. |
Okay sir, I have sent a message on WhatsApp. Should I call on this number? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.747 heavy | 13.9s | 4.7s | 36.4s | 4.9s | 297.8 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
ஹலோ.
agent
1.9s
Yeah hello good afternoon. Greetings sir, I am Jeevan speaking from JSW Steels.
Yeah hello good afternoon. வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW Steelsல இருந்து.
customer
4.6s
Tell me, sir.
சொல்லுங்க சார்.
agent
5.5s
Sir, do you have any requirement right now? For you, sheet, HR, CR?
சார், இப்போதைக்கு ஏதாவது requirement இருக்கா? உங்களுக்கு sheet, HR, CR?
customer
8.6s
What rate are you quoting now, sir?
என்ன rate சார் போட்டுருக்கீங்க இப்போ?
agent
10.1s
Sir, the rate is the market price. But only if I get some details can I ask our category team and tell you the rate.
சார், rate market price தான். ஆனா அது கொஞ்சம் details கிடைச்சா மட்டும் தான் நமக்கு category team கிட்ட கேட்டு rate சொல்ல முடியும்.
customer
15.2s
Okay sir, I will talk to you again later.
சரிங்க சார், நான் திரும்ப உங்களுக்கு அப்புறம் பேசுறேன்.
agent
16.8s
Okay sir, I have sent a message on WhatsApp. Should I call on this number?
சரி சார், நான் WhatsAppல message போட்டு வச்சிருக்கிறேன். இந்த நம்பர்ல கூப்பிடவா?
customer
19.4s
Call on this number.
இந்த நம்பர்ல கூப்பிடுங்க.
agent
20.7s
Okay, thank you.