Call 21112178842904822 2026-09-03 · Jeevan Jeejo · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | English | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on both sides, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook with a price or availability benefit, instead jumping straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
...just wanted to check if there is any HR, CR, coils or sheet requirement as of now.
Summary
The agent contacted a registered lead and immediately asked for a requirement, skipping the opener, hook, and discovery. The customer stated they had no current need as they had just procured material. The agent then thanked the customer and ended the call without setting any future follow-up.
Coaching
When a customer has no immediate need, use discovery questions to understand their business for a future follow-up instead of ending the call immediately.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, good afternoon. Am I talking to Sharath Manan Kumar? I mean, yeah, Pooja? Agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook with a price or availability benefit, instead jumping straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | ...just wanted to check if there is any HR, CR, coils or sheet requirement as of now. Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | All right, okay. Thank you. Call was ended abruptly with no attempt to set a specific next step like a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.805 heavy | 16.1s | 3.9s | 25.0s | 7.3s | 234.8 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
3.6s
Hello, good afternoon. Am I talking to Sharath Manan Kumar? I mean, yeah, Pooja?
customer
8.6s
Yeah, can I know who's this?
agent
10.0s
Uh, this is Jeevan from JSW One platform.
customer
12.5s
Yeah.
agent
13.2s
Uh, yeah, so I called you with respect to a registration that you have done in our platform. So just wanted to check if there is any HR, CR, coils or sheet requirement as of now.
customer
20.6s
Yeah, yeah. No, we just got it, actually.
agent
22.8s
All right, okay. Thank you.