Call 21112178842904281 2026-09-03 · Abdul Ansari · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | Hindi | 34 | new_registration (campaign_name:medium) |
Audio: noisy: There is background chatter on the customer's side, and the customer complains about not being able to hear the agent clearly at one point.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +16/−0
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions; the only information on business type was volunteered by the customer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had no current requirement, but the agent failed to schedule a specific callback date, instead accepting a vague 'we will contact you'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a walkthrough scheduled; the agent passively accepted the customer's 'we will call you'.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
[13s] AGENT: Your company is registered, that's why I called.
Summary
The agent contacted a newly registered user who manufactures agricultural machinery. The customer confirmed they use steel but stated their current orders are on hold, so they have no immediate requirement. The agent failed to conduct any discovery or platform education and ended the call without establishing a firm next step, letting the customer dictate a vague future contact.
Coaching
When a customer has no immediate need, you must still use the discovery questions to build a profile and establish a specific date for a future follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | [13s] AGENT: Your company is registered, that's why I called. The agent eventually stated the reason for the call was the new registration, which meets the intent. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | [1s] AGENT: Hello, uh, am I speaking with Vitray Exams? Agent only verified the company name and failed to ask about procurement city, role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | [38s] CUSTOMER: Steel and this machineries regarding agriculture machineries. The agent did not ask any discovery questions; the only information on business type was volunteered by the customer. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent only stated it was an 'e-commerce platform' and did not explain any value propositions like pricing, TCs, or availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer had no current requirement, but the agent failed to schedule a specific callback date, instead accepting a vague 'we will contact you'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a walkthrough scheduled; the agent passively accepted the customer's 'we will call you'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.46 | 27.9s | 32.7s | 80.4s | 5.3s | 283.9 | 0 | 17 | 17 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
agent
1.3s
Hello, uh, am I speaking with Vitray Exams?
हॅलो, अ, Vitray Exams से बात कर रही है?
customer
3.3s
Yes, yes.
हां हां।
agent
4.0s
Sir, this is Abdul speaking from JSW. Is there any requirement for steel, in HRC, CR?
सर मैं अब्दुल बात कर रहा हूं JSW से। कोई requirement है क्या steel में HRCR में?
customer
7.5s
Where? Where are you calling from?
Where? कहां से बात कर रहे हैं आप?
agent
9.0s
JSW, from JSW Mumbai head office. Bhuleshwar, Mumbai.
JSW, JSW Mumbai head office से। भुलेश्वर, मुंबई।
customer
11.8s
JSW.
agent
12.7s
Yes, yes. Your company is registered, that's why I called. Do you have any requirement for steel, for sheets?
जी जी। आपकी कंपनी है registered, इसके लिए फोन किया था मैं। कुछ requirement होता है क्या आपको steel में, sheet के बारे में?
agent
16.3s
In HR, CR, GP, GI, all of these.
HR, CR, GP, GI, इस सब में।
customer
18.3s
Okay.
अच्छा।
agent
19.0s
Hmm.
हम्म।
customer
20.5s
Okay. Okay, we've got What are you saying, I can't hear you properly.
Okay. Okay, we've got आप क्या बोल रहे हैं मुझे कुछ सुनाई बराबर से नहीं दे रहा है।
agent
25.6s
Hello, can you hear me now?
हॅलो, आवाज जा रही है अब?
customer
27.0s
Yes, I can hear you now. Please speak a little louder. It's like...
हां, अभी आ रही है। थोड़ा ऊंचा बोलिए थोड़ा सा। ऐसे एकदम ऐसे
agent
29.6s
I am saying that I am speaking from JSW company.
मैं बोल रहा हूं मैं JSW कंपनी से बात कर रहा हूं।
customer
31.4s
Yes, yeah yeah, I heard JSW, but whatever you said after that, I couldn't hear anything.
हां, yeah yeah, JSW आप मैंने सुना लेकिन वो आप जो कुछ बाद से बोले ना वो मुझे कुछ सुनाई नहीं दिया।
agent
34.8s
Do you have a requirement for steel, like in HR, CR? We deal in steel, raw material, sheet.
Steel में हम लोग requirement है क्या आपको steel में, like HR, CR में? Steel हम लोग deal करते हैं, raw material, sheet.
customer
38.3s
Yes, yeah yeah, yes brother, yes, we have it in that only. Steel and this machineries regarding agriculture machineries.
हां, yeah yeah, ये भैया हां, हमें हम लोग का है उसमें ही। Steel and this machineries regarding agriculture machineries.
agent
42.3s
Okay.
ठीक है।
customer
42.7s
JSW is a private, right, it's a platform, right, that
JSW is a private ये ना, platform है ना, जो
agent
45.0s
Yes.
हां।
customer
45.2s
You are supporting exporters. I know that.
agent
46.8s
JSW One platform limited, it's an e-commerce platform. We supply.
JSW One platform limited, e-commerce platform है। हम लोग supply करते हैं।
customer
49.5s
Oh, okay.
अच्छा, okay.
agent
50.5s
Do you have any requirement in HR, for sheets or plates?
कुछ आपको requirement है HR में, sheet वगेरा या plate में?
customer
53.0s
Uh, there was, there was a requirement, but as of now, due to the current situation, some order is on hold.
अ, थी, requirement था, लेकिन अभी तक कुछ current situation के वजह से, किसी कोई कुछ order ना hold पे है।
agent
57.0s
Hmm.
हम्म।
customer
57.8s
Yes. That's why we are also waiting a bit.
हां। इसलिए हम लोग थोड़ा हम लोग भी थोड़ा wait कर रहे हैं।
agent
60.0s
Okay.
ठीक है।
customer
60.4s
When it happens, we will contact you.
जब हो जाएगा ना, we will contact you.
agent
62.2s
Okay, I will WhatsApp it, okay, to you.
Okay, मैं WhatsApp कर दे रहा हूं, ठीक है, आपको।
customer
64.0s
Yes yes, okay.
हां हां, okay.
agent
64.8s
Okay, thank you sir.
customer
65.6s
Thank you very much.