Call 21112178842851491 2026-09-03 · sudeeps · 3:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 36 turns, clean transcript (0% inaudible) | Marathi | 36 | new_registration (campaign_name:medium) |
Audio: clear: The audio quality is good, with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.05
confidence high · +6/−4
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
First opportunity identified
The customer had no current requirement, and the agent did not schedule a specific callback date for the potential future project.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled walkthrough, or a specific callback date confirmed in the CRM.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.5 pts
Full discovery (8 Qs)
The agent discovered the business type, application, and why they didn't buy from JSW, but missed questions on quantity, brands, and payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
objection
The customer raised 1 objection
you did not answer:
price
But I already got it cheaper here, and I purchased it here and my entire plan... structure has been erected, that's what I'm telling you.
did well
Warm welcome opener
Rajendra sir, namaskar. Sudeep speaking, from JSW One, Jindal S-. Your company was registered on our portal, sir, for Nandurbar.
Summary
The agent contacted a customer who had registered two months prior. The customer explained that his project (a biogas plant) was already completed and he had sourced material from a local supplier because it was cheaper. The agent identified a potential future project but failed to set a specific follow-up date, instead asking the customer to call back when the need arises.
Coaching
When a customer says they bought cheaper locally, you must explain our value proposition on all-inclusive landed cost to show how we can be competitive.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Rajendra sir, namaskar. Sudeep speaking, from JSW One, Jindal S-. Your company was registered on our portal, sir, for Nandurbar. The agent provided a warm, professional opening, stating his name, company, and the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | Hello, Mr. Rajendra Varade from Devaji Renewable?... for Nandurbar... My Devaji Renewable Fuel company... I would have given you an order. The agent confirmed name, company, and city, and the customer's role was implied, but the agent did not verify the best contact details. |
| NR3 Full discovery (8 Qs) | 3 | partial | 4 | 1.5 | for my biogas, I needed... uh... our... digesters to be built, and for building the structure, I mean shed... But I already got it cheaper here, and I purchased it here The agent discovered the business type, application, and why they didn't buy from JSW, but missed questions on quantity, brands, and payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the portal's name but did not explain any of its benefits like transparent pricing, TCs, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Whenever your requirement goes live, you can connect with me. The customer had no current requirement, and the agent did not schedule a specific callback date for the potential future project. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Whenever your requirement goes live, you can connect with me. Okay, sir? The call ended without a quote, a scheduled walkthrough, or a specific callback date confirmed in the CRM. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | But I already got it cheaper here, and I purchased it here and my entire plan... structure has been erected, that's what I'm telling you. |
Okay, so you're saying it has already been purchased. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.491 | 57.8s | 59.9s | 115.3s | 10.4s | 277.2 | 0 | 19 | 17 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.8s
Hello.
हॅलो
agent
5.8s
Hello, Mr. Rajendra Varade from Devaji Renewable?
हॅलो, मिस्टर राजेंद्र वराडे फ्रॉम देबाजी रिन्यूएबल?
customer
8.6s
Yes, tell me, sir.
हा बोला सर.
agent
9.5s
Rajendra sir, namaskar. Sudeep speaking, from JSW One, Jindal S-. Your company was registered on our portal, sir, for Nandurbar.
राजेंद्र सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल सी. तुमची कंपनी रजिस्टर्ड होती सर पोर्टलवर आमच्या नंदुरबारसाठी.
customer
15.3s
For what, sir?
कशाचं सर?
agent
16.2s
Your company, Devaji Renewable Fuel.
तुमची कंपनी जी आहे ना देबाजी रिन्यूएबल फ्यूल.
customer
18.5s
Yes, yes.
हा हा.
agent
19.3s
Its registration was done on our portal. From this portal, we supply steel, sir. In the form of raw material.
त्याचं रजिस्ट्रेशन झालं होतं पोर्टलवर आपल्या. या पोर्टलवरून आपण स्टील सप्लाय करतो सर. रॉ मटेरियलच्या फॉर्ममध्ये.
customer
24.3s
On which one was the registration done, sir?
कुठल्या याच्यावर रजिस्ट्रेशन झालंय सर आपलं?
agent
26.4s
There is a portal called JSW One MSME.
JSW One MSME म्हणून एक पोर्टल आहे.
customer
28.4s
JSW One. Right, right. I remember now, sir.
JSW One. बरोबर बरोबर. आलं आलं सर लक्षात.
agent
30.5s
And the registration was done roughly in the month of July, on the 10th. Now, it's been two months. We haven't received any inquiry from your side, sir. Do you deal in the steel segment? Do you need steel?
आणि रजिस्ट्रेशन साधारणता झालंय तुमचं जुलै महिन्यात दहा तारखेला. आता नाही नाही म्हटलं तरी दोन महिने झाले आहेत. आपल्याकडनं इन्क्वायरी येत नाहीये सर. तुम्ही स्टील सेगमेंटमध्ये डील करता? स्टील लागतं तुम्हाला?
customer
40.5s
Uh, sir, it wasn't like that. My... I mean, the purpose was that I had a startup, you know?
अं सर तसं नव्हतं माझं म्हणजे पर्पज असं होतं की माझं स्टार्टअप होतं ना.
agent
44.3s
Okay.
ओके.
customer
45.1s
So regarding that, my... I mean, if I had needed raw material, I would have given you an order. But since all my work is done, it got put on pending.
तर त्याच्या रिगार्डिंग माझं म्हणजे मला रॉ मटेरियल वगैरे लागलं असतं तर मी तुम्हाला अं ऑर्डर दिली असती. पण माझं सर्व काम झाल्यामुळे मग मी ते पेंडिंग पडलं ते.
agent
51.9s
Okay, which means right now there is no project or anything with you, correct?
अच्छा म्हणजे आता काही प्रोजेक्ट वगैरे नाहीये आपल्याकडे बरोबर?
customer
54.8s
Yes, there is a project, but since the work is all done, then giving you an order... I thought there's no point, I thought.
हो प्रोजेक्ट आहे पण काम सर्व झाल्यामुळे आहे ना मग ते तुम्हाला ऑर्डर देण्याचं म्हटलं काही मग विषय येत नाही म्हटलं असं.
agent
59.9s
Okay, so the work is not done, is that what you're saying?
अच्छा म्हणजे काम झालं नाही असं बोलताय तुम्ही काय?
customer
62.1s
No, no, no, my work is done, sir. But now, how is it... my entire... structure, etc... is done, right? The whole structure is up, etc.
नाही नाही नाही काम माझं झालं सर. पण आता म्हणजे कसं माझं सर्व म्हणजे स्ट्रक्चर वगैरे म्हणजे झालं ना सर्व उभं झालं ना सर्व स्ट्रक्चर वगैरे.
agent
68.5s
Then regarding that,
मग त्या रिगार्डिंग
customer
69.1s
Go on, sir.
बोला ना सर.
agent
69.7s
I want to understand this. You're saying the work is done, there was a project too, then you were also going to place an order, so why did it stop? Why didn't the order come? That's what I'm asking.
मला हे समजून घ्यायचंय तुम्ही म्हणताय काम झालं, प्रोजेक्ट पण होतं, मग तुम्ही ऑर्डर पण देणार होते मग हे थांबलं कशामुळे? ऑर्डर का नाही आली असं विचारतोय मी.
customer
75.8s
Then that's the issue I'm telling you, that the project was my own. My Devaji Renewable Fuel company. So in that, for my biogas, I needed... uh... our... digesters to be built, and for building the structure, I mean shed, etc., I was going to need raw material from you.
मग तोच तर मी तुम्हाला इश्यू सांगतोय की माझं जे प्रोजेक्ट माझं स्वतःचंच होतं ते जे माझी देबाजी रिन्यूएबल फ्यूल कंपनी जी आहे. तर त्याच्यामध्ये माझ्या बायोगॅससाठी मला अं जे आपलं डायजेस्टर बनवायचे होते आणि स्ट्रक्चर म्हणजे शेड वगैरे बनवण्यासाठी मला ते तुमच्याकडनं रॉ मटेरियल लागणार होतं.
agent
86.1s
Okay, okay.
ओके ओके.
customer
86.8s
But I already got it cheaper here, and I purchased it here and my entire plan... structure has been erected, that's what I'm telling you.
पण ते ऑलरेडी मला इथं स्वस्तच पडलं तर आणि मी इथं परचेस करून सर्व माझं प्लॅन अं स्ट्रक्चर उभा केलेला आहे बाबा मी असं म्हणतोय तुम्हाला.
agent
92.3s
Okay, so you're saying it has already been purchased.
अच्छा म्हणजे ऑलरेडी परचेस केलं गेलं असं म्हणताय तुम्ही.
customer
93.8s
Yes, the entire... I mean, it's done, sir, the whole plan.
हो संपूर्ण म्हणजे झालं हो सर वास प्लॅन पूर्ण.
agent
95.8s
Okay. Did you need roofing sheets, etc.?
अच्छा. रूफिंग शीट वगैरे लागत होता का आपल्याला?
customer
97.6s
Yes.
हो.
agent
98.3s
Okay, okay, okay. Now, next... was it a one-time requirement, or will you need it again in the future?
अच्छा अच्छा ठीक आहे ठीक आहे. आता नेक्स्ट ते वन टाइम रिक्वायरमेंट होती की आता इन फ्युचर परत लागणार आहे?
customer
101.4s
I am planning one more plan, but the person in front... I mean, the plan... the one I am giving it to, there's no response from them yet. That's why I've kept it on pending.
अजून एक प्लॅन मी करतोय पण ते समोरचे जे म्हणजे जे प्लॅन म्हणजे मी ज्यांना देतोय अजून त्यांचं काही रिस्पॉन्स नाहीये तसा. त्याच्यामुळे मग मी म्हटलं हे पेंडिंगवरतीच ठेवलेलं आहे ते.
agent
107.1s
Okay, okay. No problem.
बरं बरं ठीक आहे हरकत नाही.
customer
108.1s
That's also a fifty, fifty crore plant, a biogas one. If the person in front signs the agreement, then I might be able to give you an order for all the raw material then. Whatever my requirement will be, I will send you the list directly then.
तो पण पन्नास पन्नास कोटीचा प्लँट आहे बायोगॅसचाच. मग समोरचा पर्सननी जर ॲग्रीमेंट साइन केले तर मी तुम्हाला कदाचित ऑर्डर देऊ शकतो मग सर्व रॉ मटेरियलसाठी मग. मला जे काही रिक्वायरमेंट येणार मग मी ते तुम्हाला डायरेक्ट लिस्ट पाठवून देणार मग मी.
agent
116.4s
I have sent you a 'hi' on WhatsApp, Rajendra sir. Right now, I have called you from the system's number. I will send you my details and mail ID and mobile number. Save that number. Whenever your requirement goes live, you can connect with me. Okay, sir?
मी तुम्हाला WhatsApp वर हाय लिहून पाठवलंय राजेंद्र सर. आता सध्या तुम्हाला सिस्टमच्या नंबरने फोन केलाय. मी तुम्हाला माझं डिटेल्स आणि मेल आयडी आणि मोबाईल नंबर पाठवून देतो. तो नंबर सेव्ह करून घ्या. तुम्हाला जेव्हा तुमची रिक्वायरमेंट लाईव्ह होईल ना तेव्हा तुम्ही कनेक्ट करा माझ्याशी. ओके सर?
customer
127.1s
Okay. Thank you very much, sir.
ओके. थँक्यू व्हेरी मच सर.
agent
128.5s
Yes, yes. Welcome, sir. Have a great day. Bye.
यस यस. वेलकम सर. हॅव अ ग्रेट डे. बाय.