Call 21112178842831952 2026-09-03 · Abdul Ansari · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Gujarati | 12 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the customer's side, making some parts of the conversation difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the eight required discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent vaguely referenced a requirement from a supposed past call but did not clearly ask for a current need or schedule a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure; no quote, callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The call was very short and unproductive. The agent treated it as a follow-up call, which contradicted the 'new registration' pitch type and confused the interaction. No discovery was conducted, and the call ended abruptly without any outcome or next steps.
Coaching
For a 'new registration' call, you must follow the correct structure: start with a warm welcome and verify the customer's profile, instead of incorrectly referencing a past conversation.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, Abdul is speaking, from JSW One. We spoke last time, right sir. The agent incorrectly opened this 'new registration' call as a follow-up, failing to provide a warm welcome for a new user. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the eight required discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Sir, I was talking about the requirement, right sir? The agent vaguely referenced a requirement from a supposed past call but did not clearly ask for a current need or schedule a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure; no quote, callback, or walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.531 | 5.1s | 4.5s | 33.4s | 3.3s | 294.1 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
customer
1.1s
How much is it? The second one.
કેટલે છે? દુસરા.
agent
2.4s
Hello.
customer
2.8s
Hello.
customer
3.5s
What do you mean by number, sir?
નંબર એટલે સર?
agent
4.4s
Hello.
customer
4.8s
Yes.
હા.
agent
5.2s
Hello.
agent
5.6s
Sir, Abdul is speaking, from JSW One.
सर अब्दुल बात कर रहा हूं JSW One से।
agent
7.0s
We spoke last time, right sir.
पिछली बार हमने बात किया था ना सर।
customer
8.5s
Yes, tell me.
હા બોલો ને।
agent
9.5s
Sir, I was talking about the requirement, right sir?
सर requirement के बारे में बात कर रहा था ना सर।