Call 21112178842764481 2026-09-03 · Abdul Ansari · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the 8 required discovery questions to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current need, the agent did not schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes; it closed with a vague instruction for the customer to reach out.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
When it happens, I will text you.
Summary
The agent contacted a new registration from 'Ankur The Metals'. The agent immediately asked for a requirement, which the customer did not have at the moment. The customer stated they would text when a need arises. The agent agreed to send a WhatsApp message and ended the call without performing any discovery or scheduling a specific follow-up.
Coaching
You must follow the pitch structure; start by verifying the customer's profile and asking discovery questions before asking if they have a requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome for a new registration, instead jumping directly to asking for a requirement. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Ankur The Metals, sir? The agent only verified the company name, hitting 1 of the 4 required questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the 8 required discovery questions to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Whenever it happens, let me know, okay? After the customer stated no current need, the agent did not schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I am sending a message on the WhatsApp number. Whenever it happens, let me know, okay? The call did not end with one of the three required outcomes; it closed with a vague instruction for the customer to reach out. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | When it happens, I will text you. |
I am sending a message on the WhatsApp number. Whenever it happens, let me know, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.597 | 10.8s | 7.3s | 33.9s | 2.9s | 327.8 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
agent
1.7s
Hello
हॅलो
customer
2.5s
Speak
बोलो
agent
3.0s
Are you speaking from Ankur The Metals, sir?
ये अंकुर द मेटल्स से बात कर रहे हैं सर?
customer
4.8s
Speak
बोलो
agent
5.2s
This is Abdul speaking from JSW One.
ये मैं अब्दुल बात कर रहा हूं JSW One से।
customer
7.1s
Speak, sir.
बोलिए सर।
agent
7.9s
Did you have any requirement, sir, in steel? Do you have any requirement in sheet, in HR?
कुछ रिक्वायरमेंट था क्या सर स्टील में? शीट में कुछ रिक्वायरमेंट है क्या आपको HR में?
customer
11.0s
Yes, if there is, I message you only, sir.
हां रहता है तो मैं मैसेज करता सर आपको ही।
agent
13.0s
Do you have a requirement right now?
अभी फिलहाल रिक्वायरमेंट है?
customer
14.0s
Not right now. When there is a requirement, then there is a call. When it happens, I will text you.
अभी तो नहीं है। जब भी रिक्वायरमेंट रहता है तभी कॉल रहता है। जब होता है तो मैं आपको टेक्स्ट करता हूं।
agent
17.6s
I am sending a message on the WhatsApp number. Whenever it happens, let me know, okay?
मैं मैसेज कर दे रहा हूं WhatsApp नंबर पे। जब भी होता है मुझे बताइए, ठीक है?
customer
20.5s
Yes, yes.
जी जी।
agent
21.2s
Okay, thank you.
ठीक है, थैंक यू।