Call 21112178842681451 2026-09-03 · Abdul Ansari · 1:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | new_registration (campaign_name:high) |
Audio: noisy: The customer complains that the agent's voice is breaking up, which is audible in the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about business type and prior supplier, but did not hit the minimum of 4 questions for a partial score.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with an agreement to redial due to a technical issue, not with one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Warm welcome opener
The agent immediately asked for a requirement instead of providing a warm welcome or positioning himself as a helper.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
did well
First opportunity identified
In GI coil, what GSM do you need?
Summary
The agent contacted a new registrant who identified as a trader making sections for gypsum. The customer stated a requirement for 0.4mm prime GI coil. The agent began capturing specs, but the call was terminated due to a poor connection, with the agent stating he would call back immediately.
Coaching
Start your calls by following the script's warm welcome and basic profile verification steps before asking for a requirement, as this builds rapport and gathers key information first.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Yeah, I am Abdul speaking, sir, from JSW. Is there any requirement, sir, in steel, in HR? The agent immediately asked for a requirement instead of providing a warm welcome or positioning himself as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yeah, am I speaking with Sunshine Poly Packs, sir? The agent only verified the company name, missing the other 3 basic profile questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 | what is your work? I mean, basically, do you do some trading or do you do manufacturing? The agent asked about business type and prior supplier, but did not hit the minimum of 4 questions for a partial score. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits before the call was interrupted. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | In GI coil, what GSM do you need? The agent successfully identified a current requirement for GI coil and began capturing specifications. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I'll call, I'll call. The call ended with an agreement to redial due to a technical issue, not with one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.621 | 22.1s | 13.5s | 67.4s | 3.1s | 355.7 | 0 | 15 | 13 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.4s
Hello?
हेलो?
agent
6.5s
Hello?
हेलो?
agent
7.1s
Yeah, am I speaking with Sunshine Poly Packs, sir?
Yeah, Sunshine Poly Packs से बात कर रहे हैं सर?
customer
9.3s
Who?
कौन?
agent
10.0s
Yeah, I am Abdul speaking, sir, from JSW. Is there any requirement, sir, in steel, in HR?
Yeah, मैं अब्दुल बात कर रहा हूं सर JSW से। कुछ requirement है क्या सर steel में, HR में?
customer
13.7s
Yes, tell me.
हां जी, बोलिए जी।
agent
14.7s
Do you have any requirement for plate, sir? Like HR, CR, is there a requirement for such material?
कुछ plate में requirement है सर आपको? Like HR, CR, जैसे material का requirement है?
customer
18.0s
Uh, GI coil.
अह, GI coil.
agent
19.4s
Okay, you need GI coil?
अच्छा, GI coil चाहिए आपको?
customer
20.7s
Yes.
हां जी।
agent
21.4s
Okay, okay. What, sir, what is your work? I mean, basically, do you do some trading or do you do manufacturing?
अच्छा अच्छा। क्या सर आपका क्या काम है? मतलब basically कुछ trading करते हैं कि या manufacturing करते हैं?
customer
24.6s
It's trading. We are making these sections, for your gypsum, gypsum etc.
Trading है। हम ना ये sections बना रहे हैं अपना, ये आपके gypsum, gypsum वगेरा के लिए।
agent
28.8s
Okay, okay. In GI coil, what GSM do you need?
अच्छा अच्छा। GI coil में आपको कितना GSM का चाहिए?
customer
31.4s
This point
ये point
agent
32.5s
What, sir?
क्या सर?
customer
33.2s
In point four.
Point four में।
agent
34.4s
In point four. What will be the coating rate? Eighty GSM?
Point four में। Coating rate कितना रहेगा? Eighty GSM?
customer
36.9s
Yes, okay, prime will work.
हां, ठीक है, prime में चलेगा।
agent
38.6s
No no, the one you take, where did you used to get it from before, sir?
नहीं नहीं, जो आप लेते हो, इससे पहले आप कहां से लेते थे सर आप?
customer
40.8s
Your voice is breaking, boss, in between.
आपकी voice break हो रही है boss, बीच में।
agent
42.5s
Hello.
हेलो।
agent
43.1s
One minute. Hello, hello, is my voice audible now?
एक मिनट। हेलो, हेलो, आवाज़ आ रही है अब?
customer
44.5s
Hello.
हेलो।
customer
45.1s
It's audible, but the voice is breaking in between.
आ रही है, voice break हो रही है बीच-बीच में।
agent
46.9s
Should I call you back again?
फिर से मैं call करके लगाऊं आपको?
customer
48.7s
Hello.
हेलो।
agent
49.6s
Hello.
हेलो।
agent
50.5s
I'll call, I'll call.
लगाता हूं, लगाता हूं।