Call 21112178842616071 2026-09-03 · dhruv · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent did not attempt any discovery questions after the customer stated no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement, but when the customer said no, they failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with any of the three required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a contact, immediately asked for a requirement in sheet metals, and the customer said no. The agent then ended the call without attempting any discovery, profile verification, or scheduling a specific follow-up.
Coaching
When a customer says they have no current requirement, you must pivot to discovery questions to build a profile for the future instead of immediately ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Uh sir, I was calling from JSW. The opener was abrupt and did not position the agent as a helper, immediately jumping to a sales question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent did not attempt any discovery questions after the customer stated no immediate need. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Platform benefits were not explained at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If there is anything, please let me know. Agent asked for a requirement, but when the customer said no, they failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay. Thank you. The call did not end with any of the three required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.776 heavy | 6.6s | 1.9s | 57.5s | 2.2s | 300.0 | 0 | 5 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हेलो
agent
1.5s
Hello
हेलो
agent
2.0s
Uh sir, I was calling from JSW.
अह सर JSW से बात कर रहा था मैं।
customer
3.9s
Yes sir.
हां सर।
agent
4.6s
Uh sir, are you looking for any requirement in sheet metals etc.?
अह सर कुछ requirement में देख रहे हैं sheet metals वगेरा में?
customer
7.1s
No no sir.
नहीं नहीं सर।
agent
8.3s
Okay sir. If there is anything, please let me know.
ठीक है सर। कुछ रहेगा तो प्लीज बताइएगा।
customer
10.1s
Yes.
हां।
agent
10.8s
Okay. Thank you.