Call 21112178842519861 2026-09-03 · dhruv · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Marathi | 19 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +4/−3
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked at all.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered user and immediately asked for a requirement. The customer stated they have no current need due to the monsoon season. The agent accepted this, suggested the customer use the app for future inquiries, and ended the call without performing any discovery or scheduling a specific follow-up.
Coaching
When a customer says they have no current need, you must still attempt discovery to understand their business and schedule a specific future callback, rather than ending the call immediately.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I had called for them only, to ask, is there any requirement currently, sir? In HR etc.? The opener immediately jumped to asking for a requirement, creating sales pressure instead of positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No verification questions were asked; the agent jumped straight to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked at all. |
| NR4 Platform education | 1 | fail | – | 0.0 | If there is anything, sir, you can create an inquiry on the app. The agent only mentioned the app as a way to create an inquiry, without explaining any platform benefits or USPs. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Currently, currently there is no requirement. I'll ask when needed. After the customer stated no current requirement, the agent failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a scheduled walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.627 | 13.6s | 8.1s | 30.3s | 3.1s | 339.7 | 0 | 9 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.5s
Hello?
customer
2.4s
Yes, speak.
हा बोला.
agent
3.1s
Sir, I'm calling from JSW One. I wanted to speak with someone at Rane Enterprises. I thought
सर JSW One मधून बोलतोय. राणे Enterprises मध्ये बोलणं होतंय माझं. म्हटलं
customer
5.6s
Yes, speak.
हा बोला ना.
agent
6.2s
Speak.
बोला ना.
agent
7.0s
Sir, actually your account was registered for Rane Enterprises, Raigad.
सर actually आपलं account registered होतं राणे Enterprises रायगडसाठी.
customer
9.7s
Hmm.
हम्म.
agent
10.3s
Sir, I had called for them only, to ask, is there any requirement currently, sir? In HR etc.?
सर त्यांच्यासाठीच मी call केला होता विचारायला, काही आहे सध्या requirement सर? HR वगैरे मध्ये?
customer
13.4s
Currently, currently there is no requirement. I'll ask when needed.
सध्या सध्या नाहीये requirement. लागल्यावर विचारतो.
customer
15.6s
And currently the monsoon has started, so because of that it's a bit...
आणि सध्या पाऊस चालू आहे ना, त्यामुळे थोडंसं जरा हे...
agent
17.9s
Right, right, right, right.
customer
18.9s
I will tell you.
सांगतो मी तुम्हाला.
agent
20.0s
No, no problem. If there is anything, sir, you can create an inquiry on the app. It will come to us, sir.
काही काही नाही. काही असेल सर तर तुम्ही app वरून inquiry बनवू शकता. आमच्याकडे येईल ते सर.
customer
23.1s
Okay, okay, okay.
agent
24.3s
Okay?
ठीक?
customer
24.8s
Done.
agent
25.4s
Yeah, thank you.
customer
26.5s
Okay, bye.
Okay, chalo.