Call 21112178842081741 2026-09-03 · Abdul Ansari · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.44
confidence high · +0/−9
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer did not allow the conversation to proceed to the discovery phase.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement but failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was terminated by the agent without establishing any of the required next steps.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No, not right now, but I had just done one. But don't call me.
did well
Warm welcome opener
Mr. Patil, greetings, this is Abdul speaking from JSW, sir.
Summary
The agent contacted a new registrant from an infrastructure company. The customer immediately stated they had no current requirement, asked not to be called again, and said they would make contact when ready. The agent accepted this dismissal and ended the call without attempting to overcome the objection or schedule a future follow-up.
Coaching
When a customer says 'not right now' and asks you not to call, acknowledge their request but still attempt to schedule a specific future follow-up to keep the lead warm.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Mr. Patil, greetings, this is Abdul speaking from JSW, sir. The agent provided a polite, standard opening and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name before the customer shut down the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer did not allow the conversation to proceed to the discovery phase. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a current requirement but failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was terminated by the agent without establishing any of the required next steps. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No, not right now, but I had just done one. But don't call me. |
Okay sir, thank you sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.469 | 10.0s | 11.3s | 39.7s | 4.2s | 312.0 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
हॅलो.
agent
2.4s
Hello.
हॅलो.
customer
3.2s
Hello.
हॅलो.
agent
4.0s
Hello, speak.
हॅलो, बोलिए.
agent
4.8s
Uh, Mr. Patil, greetings, this is Abdul speaking from JSW, sir.
अह पाटील जी नमस्कार, अब्दुल बात कर रहे हैं सर JSW से।
customer
7.7s
Yes, yes, yes, speak, speak.
हां हां हां, बोलिए बोलिए।
agent
8.7s
Sir, you are speaking from Infra structure, right?
सर Infra structure से बात कर रहे हैं ना?
customer
10.2s
Yes, yes.
हां हां।
agent
10.7s
Sir, you had registered on the JSW One platform, I called for that. Do you have any requirement for steel, sir, like in HRC/CR?
सर क्या आपने JSW One platform पर रजिस्ट्रेशन किया था, इसके लिए फोन किया था। कुछ requirement है क्या सर आपको steel में like HRC/CR में?
customer
15.1s
No, not right now, but I had just done one. But don't call me. Actually, I will, whenever it is time, when the right time comes, we will contact you.
नहीं अभी तो नहीं है, लेकिन just एक मैंने किया था। लेकिन आप फोन करो मत मुझे। Actually I will whenever it is time सही टाइम आएगा ना, we will contact you.
agent
21.3s
Okay sir, thank you sir.
customer
22.4s
Don't worry. You can put me on DND if you want. For now.
Don't worry. आप मेरा DND कर दो आप चाहे तो। फिलहाल।