Call 21112178842068361 2026-09-03 · dhruv · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is present on the customer's side but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer company name is 'Kedarishwar Timbers', implying they deal in wood, not steel.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery questions to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked about a current requirement, he did not schedule a specific callback date after the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic 'let me know' and not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, you had registered on our portal with your company name as Kedarishwar Timbers.
Summary
The agent contacted a new registration, 'Kedarishwar Timbers'. The agent asked if they had a steel requirement, and the customer replied 'not right now'. The agent then ended the call without attempting any discovery or scheduling a specific follow-up. The customer's company name suggests they are in the timber business, making this a likely wrong-product lead.
Coaching
When a customer says they have no current requirement, you must pivot to discovery to understand their business for the future, instead of immediately ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, you had registered on our portal with your company name as Kedarishwar Timbers. The agent correctly identified the customer and the reason for the call (new registration) without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education or USPs were mentioned during the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So are you looking for any requirement in steel, sir? While the agent asked about a current requirement, he did not schedule a specific callback date after the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a generic 'let me know' and not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.777 heavy | 17.1s | 4.9s | 41.0s | 4.7s | 249.1 | 0 | 9 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
agent
2.5s
Yes.
हां।
agent
3.0s
Sir, I was calling from JSW, from Jindal Steel.
सर JSW से बात कर रहा था मैं, जिंदल स्टील से।
customer
5.6s
From where?
किधर से?
agent
6.5s
JSW One MSME, Jindal Steel Works.
customer
9.2s
Hello.
agent
10.8s
Sir, can you hear me? Hello?
सर आवाज आ रही है? Hello?
customer
12.2s
Yes, hello.
हां, hello.
agent
13.0s
I am saying, sir, I am calling from JSW One MSME Jindal Steel.
मैं बोल रहा हूं सर, JSW One MSME जिंदल स्टील से बात कर रहा हूं मैं।
customer
16.4s
Yes, tell me.
हां, बोलो ना।
agent
17.3s
Sir, you had registered on our portal with your company name as Kedarishwar Timbers. So are you looking for any requirement in steel, sir?
सर आपने रजिस्टर कराया था हमारे पोर्टल पे केदारेश्वर टिंबर्स के नाम से अपनी कंपनी। सो स्टील में कुछ रिक्वायरमेंट देख रहे हैं क्या सर?
customer
22.2s
Uh, not right now.
अह नहीं अभी।
agent
24.5s
Okay.
ठीक है।
agent
26.0s
Okay sir, if there is anything, let me know, okay.
ठीक है सर, कुछ रहेगा तो बताइएगा, हां।
customer
28.2s
Yes, yes.
हां हां।
agent
29.2s
Yes.
हांजी।