Call 21112178842029091 2026-09-03 · ankit mistry · 1:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 25 turns, clean transcript (0% inaudible) | Gujarati | 25 | new_registration (campaign_name:high) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.11
confidence high · +2/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer immediately disqualified themselves by requesting a product not in the catalogue.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer's requirement was identified as non-serviceable, but the agent did not schedule a specific callback for potential future needs.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled platform walkthrough, or a specific callback date confirmed.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh Meet bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai Head Office.
Summary
The agent contacted a newly registered user. The customer immediately stated he was on holiday and that his only requirement is for round bars. The agent correctly confirmed that JSW One does not sell round bars online and politely ended the call, disqualifying the lead.
Coaching
When a customer states a need for a product we don't carry, acknowledge it, but still try to ask 1-2 discovery questions to see if we can serve them in other categories.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh Meet bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai Head Office. Agent provided a standard, professional welcome and introduced himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, am I speaking with Meet ji? Meet Kansariya? Agent only verified the customer's name; no other profile questions were asked before the customer stated their requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately disqualified themselves by requesting a product not in the catalogue. |
| NR4 Platform education | 1 | fail | – | 0.0 | There is TMT, then we have our Jindal's plates and sheets and coils and all that... Agent listed product categories but did not explain any platform benefits like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So if you have any requirement in the future, let me know. The customer's requirement was identified as non-serviceable, but the agent did not schedule a specific callback for potential future needs. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled platform walkthrough, or a specific callback date confirmed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.61 | 25.7s | 16.4s | 51.9s | 5.9s | 291.8 | 0 | 12 | 13 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
હેલો?
agent
1.7s
Hello, am I speaking with Meet ji? Meet Kansariya?
હેલો, મીતજી વાત કરે છે? મીત કંસારિયા?
customer
3.8s
Yes, yes.
હા હા.
agent
4.5s
Uh Meet bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai Head Office.
અ મીતભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
9.1s
Okay, okay.
ઓકે, ઓકે.
agent
10.2s
Uh Meet bhai, I believe a short while ago you had registered on our Jindal's digital portal, your RR Industries, you registered on that account yesterday, is that correct?
અ મીતભાઈ, I believe હમણાં થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો જે હશે આર આર ઇન્ડસ્ટ્રીઝ, એ અકાઉન્ટ ઉપર તમે રજીસ્ટ્રેશન કર્યું હતું ગઈ કાલે, બરાબર છે?
customer
16.1s
Yeah.
customer
16.9s
Sir, I have two days off.
સર મારે બે દિવસ રજા છે.
agent
18.4s
Oh, okay.
ઓહ, અચ્છા.
customer
19.2s
And for Janmashtami.
અને જન્માષ્ટમી માટે.
agent
20.0s
Yes.
customer
20.3s
Yes, Monday, Monday we... Wednesday, from Thursday, on Thursday I am out. It starts again from Thursday.
હા, મંડે, મંડે આપણે વેનસડે, થર્સડે થી, થર્સડે મેં હું બહાર છું. થર્સડે થી પાછું ચાલુ થાય છે.
agent
24.2s
Okay, okay, okay.
અચ્છા, અચ્છા, અચ્છા.
customer
24.9s
And in JSW when I looked, I need round bars.
અને JSW માં મેં જોયું ને, તો મારે છે ને રાઉન્ડ બાર જોતો હોય છે.
agent
28.0s
Oh, round bar? No, I don't have that. So sorry.
અચ્છા રાઉન્ડ બાર? ના, તો એ તો નથી મારી પાસે. સો સોરી.
customer
30.0s
Yes, so I saw there was TMT and all that.
હા, એટલે મેં જોયું TMT ને એ બધું હતું.
agent
31.6s
Yes, there is TMT. There is TMT, then we have our Jindal's plates and sheets and coils and all that, but we don't do anything with round bars currently online.
હા, TMT ને છે. TMT છે, પછી અમારી જિંદાલની અમારી પ્લેટો ને શીટો ને કોઈલ ને બધું છે, બટ રાઉન્ડ બાર અમે કઈ નથી કરતા હાલમાં ઓનલાઇન.
customer
37.2s
Is that so.
એવું છે.
agent
38.4s
So if you have any requirement in the future, let me know.
તો ફ્યુચરમાં કોઈ તમારી રિક્વાયરમેન્ટ આવે તો મને કહેજો.
customer
40.0s
No no, 100%.
ના ના, 100%.
agent
40.7s
Okay sir.
ઓકે સર.
customer
41.8s
Where are you calling from, sir?
તમે ક્યાંથી બોલો છો સર?
agent
42.8s
Mumbai, Mumbai Head Office. Jindal Steel.
મુંબઈ, મુંબઈ હેડ ઓફિસ. જિંદાલ સ્ટીલ.
customer
44.5s
Okay, ready ready ready, okay.
ઓકે, રેડી રેડી રેડી, ઓકે.
agent
46.4s
Okay Meet bhai.
ઓકે મીતભાઈ.