Call 21112178841938781 2026-09-03 · Abdul Ansari · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: The customer's side has some slight background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent immediately asked for a requirement instead.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated they had no current need, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic 'call us in the future' rather than a confirmed quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Greetings sir, this is Abdul speaking from JSW One.
Summary
The agent called a newly registered company, Datta Polishing Works, and immediately asked for a requirement. The customer stated their requirement was already fulfilled. The agent then ended the call without performing any discovery or scheduling a specific next step.
Coaching
When a customer has no immediate requirement, your goal is to build value for the future; you must still attempt discovery to understand their business and schedule a specific follow-up call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Greetings sir, this is Abdul speaking from JSW One. The agent provided a polite, professional opening and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only one of the four required questions (company name) was verified. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement instead. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not explained at any point in the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated they had no current need, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a generic 'call us in the future' rather than a confirmed quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 13.0s | 5.5s | 32.5s | 4.9s | 281.5 | 0 | 7 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हेलो?
agent
1.4s
Hello?
हेलो?
customer
1.9s
Yes.
हां।
agent
2.3s
Yeah, am I speaking with Datta Polishing Works?
Yeah, Datta Polishing Works से बात कर रहे हैं?
customer
3.9s
Yes.
हां।
agent
4.2s
Greetings sir, this is Abdul speaking from JSW One.
नमस्कार सर, अब्दुल बात कर रहा हूं मैं JSW One से।
customer
6.7s
Yes, tell me.
हां, बोलिए।
agent
7.5s
Sir, was there any requirement right now? Your company was registered, that's why I called. Is there any requirement for steel, sir?
सर, जो कुछ requirement था क्या अभी? Company आपकी registered थी उसके लिए फोन किया था मैंने। कुछ requirement है क्या सर steel में आपको?
customer
12.5s
The requirement is done, it's completed.
Requirement तो हो गई, complete हो गई है।
agent
15.2s
Okay, okay.
अच्छा, अच्छा।
agent
16.3s
No problem sir, when there's a requirement in the future, then please let me know, okay?
कोई नहीं सर, जब future में requirement हो तो फिर बताइएगा आप, ठीक है?
customer
19.1s
Hmm, alright, okay.
हम्म, ठीक है, okay.
agent
20.4s
Okay, thank you.