Call 21112178841830311 2026-09-03 · Sajal Bhaskar · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked after the customer clarified the need was personal, not for the business.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
Identified a future need ('after Diwali') but did not schedule a specific callback date.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to call back, not one of the three required specific closure outcomes.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
JSW One से बात कर रहा था सर, नमस्कार।
Summary
The agent contacted a new registration from 'Soft Byte'. The customer clarified he was not buying for his company but was looking for steel for his house, with a potential need after Diwali. The agent acknowledged this and ended the call by promising to call back then, without capturing any requirement details or setting a specific follow-up date.
Coaching
When a B2B lead reveals a personal (B2C) need, pivot to capture the retail requirement (product, quantity, location) instead of ending the call with a vague promise.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | JSW One से बात कर रहा था सर, नमस्कार। The agent provided a polite and professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Amit ji from Soft Byte? Only verified name/company; failed to ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked after the customer clarified the need was personal, not for the business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I will call then, sir, okay? Identified a future need ('after Diwali') but did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will call then, sir, okay? The call ended with a vague promise to call back, not one of the three required specific closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.734 heavy | 12.7s | 4.6s | 36.7s | 3.5s | 274.0 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.6s
Hello, am I speaking with Amit ji from Soft Byte?
हेलो अमित जी बात कर रहे हैं Soft Byte से?
customer
3.9s
Yes, tell me.
हां बोलिए।
agent
4.7s
I was calling from JSW One, sir, hello.
JSW One से बात कर रहा था सर, नमस्कार।
customer
6.6s
Yes, from where?
हां, कहां से?
agent
7.4s
JSW One Jindal Steel.
customer
9.1s
Tell me.
बोलिए।
agent
9.9s
Uh sir, right now, in your Soft Byte, do you have any plan to buy steel?
अह सर अभी कुछ ये आपका Soft Byte में आपका कुछ लेने का है क्या steel का plan?
customer
13.8s
No, I was just looking for my house.
नहीं, मैं खाली अपने घर के लिए देख रहा था।
agent
16.0s
Oh, okay, okay. So maybe you have a requirement after Diwali, right?
ओह अच्छा अच्छा। तो अभी शायद आपको दिवाली के बाद है ना requirement अभी?
customer
18.9s
Yes, yes.
हां हां।
agent
19.8s
Okay, okay. I will call then, sir, okay?
ठीक है ठीक है। तभी कॉल करता हूं सर, okay?
customer
21.7s
Okay.