Call 21112178841807271 2026-09-03 · Sajal Bhaskar · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 35 turns, clean transcript (0% inaudible) | Hindi | 35 | new_registration (campaign_name:medium) |
Audio: noisy: There is significant background noise (machinery sounds) on the customer's side, but the speech is still intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.17
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked for business type and confirmed current JSW usage, but failed to ask about quantity, applications, payment terms, or reasons for not buying direct.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
After the customer said they had no current requirement, the agent accepted a vague 'after Diwali' timeline instead of scheduling a specific callback date.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended with a passive 'you let me know' instruction, failing to secure one of the three required closure outcomes.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, your account was registered recently, so I wanted to know a little. Do you have two minutes to talk, sir?
Summary
The agent contacted a newly registered user who identified as a contractor already using JSW material from local vendors. The customer had no immediate requirement due to the season, with needs expected after Diwali. The agent performed very little discovery, did not educate the customer on the platform's value, and ended the call by asking the customer to get in touch when a requirement arises.
Coaching
When a customer has no immediate need, your goal is to do full discovery and educate them on our value, so they call *us* first when the need arises; you missed this opportunity by not asking about their business or explaining our platform.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, your account was registered recently, so I wanted to know a little. Do you have two minutes to talk, sir? The agent stated the reason for the call and correctly asked for permission to speak. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name but did not ask for company name, procurement city, or role in procurement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked for business type and confirmed current JSW usage, but failed to ask about quantity, applications, payment terms, or reasons for not buying direct. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent only suggested buying 'directly from the company' without explaining any of the platform's benefits like transparent pricing, TC, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer said they had no current requirement, the agent accepted a vague 'after Diwali' timeline instead of scheduling a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a passive 'you let me know' instruction, failing to secure one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.728 heavy | 35.6s | 13.3s | 95.1s | 6.2s | 375.8 | 0 | 18 | 17 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.7s
Hello, hello. Am I speaking with Umesh ji?
हेलो, हेलो। उमेश जी बात कर रहे हैं?
customer
2.2s
Yes, speaking.
हां, बोल रहा हूं।
agent
2.8s
I was calling from JSW One, sir, hello.
JSW One से बात कर रहा था सर, नमस्कार।
customer
4.4s
Yes, tell me.
हां, बोलो।
agent
5.1s
Sir, your account was registered recently, so I wanted to know a little. Do you have two minutes to talk, sir?
आपका सर recently account register हुआ था अभी, तो थोड़ा जानना था। दो मिनट है सर बात करने के लिए?
customer
8.6s
Yes, one minute, okay.
हां, एक मिनट हां।
customer
11.5s
One minute.
एक मिनट।
agent
12.2s
Yes, yes, yes.
जी, जी, जी।
customer
15.5s
Tell me.
बोलिए।
agent
16.2s
Sir, I was asking, I was calling from JSW One, so I wanted to know a little, an account was registered under the name Umesh Nageshkar.
सर ये पूछ रहा था कि अभी JSW One से बात कर रहा था, तो आपका थोड़ा जानना था, उमेश नागेशकर करके अकाउंट registered था।
agent
19.7s
So can you tell me a little, what do you manufacture, do you trade, what do you do, sir?
तो थोड़ा बता सकते हैं क्या manufacturing करते हैं, trading करते हैं, क्या करते हो सर?
customer
22.6s
We are contractors.
हम contractor हैं।
agent
23.9s
Okay, you take contracts. Okay, okay.
Okay, contracts लेते हैं। Okay, okay.
agent
25.3s
So is there any ongoing contract right now, sir, in which we can serve steel?
तो अभी कुछ है ongoing contract सर, जो हम serve कर सकें उसमें steel?
customer
27.6s
It's ongoing, right? We are using your, your material only.
अभी चालू है ना। आपका, आपका material ही use कर रहे हैं हम।
agent
29.9s
No, you are using our material, sir, but you must be taking that from a local vendor.
नहीं, हमारा material तो सर use कर रहे हो, वो तो सर local vendor से ले रहे होंगे आप।
customer
32.6s
Yes?
हां?
agent
33.1s
Right?
है ना?
customer
33.6s
Yes.
हां।
agent
34.0s
Okay, I am saying take the material from JSW One, directly from the company.
अच्छा, मैं बोल रहा हूं JSW One direct company से लो ना आप material.
customer
36.6s
Yes, that's right.
हां, बराबर है।
agent
37.6s
So is there any requirement right now that we at JSW One can serve you?
तो अभी कुछ है requirement जो अपन serve कर पाएं JSW One आपको?
customer
40.1s
Not right now.
अभी तो नहीं है।
agent
40.8s
Not right now.
अभी नहीं है।
customer
41.3s
It will come up.
निकलेगा।
agent
41.8s
Okay, okay.
अच्छा, अच्छा।
customer
42.2s
What it is now, it's the rainy season, right?
अभी क्या है, अभी बारिश का ये है ना।
agent
43.8s
Hmm hmm, that's right.
हम्म हम्म, बराबर है।
customer
44.6s
Yes.
हां।
agent
45.2s
Okay. So when can it be, sir? 10-20 days or when, next month? What are the chances, sir? When can it come?
ठीक है। तो कब हो सकता है सर? दस-बीस दिन या फिर कब, अगले महीने? चांसेस क्या लग रहे हैं सर? कब आ सकता है?
customer
48.6s
What it is now, everything starts after Diwali, right?
अभी क्या है, Diwali के बाद चालू होता है ना सब।
agent
50.2s
Okay, okay, after Diwali. Okay, what I'll do until then, sir, is I'll send my card to your number on WhatsApp. You let me know, sir, around Diwali whenever you get a contract.
अच्छा, अच्छा, Diwali के बाद। ठीक है, मैं तब तक क्या करता हूं सर, ये आपका नंबर पे मैं एक बार card भेज के रखता हूं WhatsApp पे। आप मेरेको बताना सर Diwali पे जब भी आपके पास contract आए।
customer
56.5s
Yes, that will work.
हां, चलेगा।
agent
57.3s
Okay, sir. Okay sir, hello.
ठीक है सर। Okay सर, नमस्कार।
customer
58.5s
Okay, hello.
Okay, नमस्कार।