Call 21112178841804381 2026-09-03 · Abdul Ansari · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: The agent addresses the female customer as 'sir' in one turn.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While a requirement was asked for, the agent failed to schedule a specific callback date when the contact was unavailable.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a simple 'Okay' and no defined next step like a scheduled callback, quote, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a number associated with Tejas Construction and asked for a steel requirement. The person who answered identified herself as the contact's mother and said he was out. The agent acknowledged this and ended the call without establishing any next steps.
Coaching
When the primary contact is unavailable, you must secure a specific callback time instead of leaving it to a gatekeeper to pass on a message.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome, instead opening directly with a requirement check. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked; the agent only mentioned the company name they already had. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not mentioned or explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement? Any requirement from Tejas Construction for steel? While a requirement was asked for, the agent failed to schedule a specific callback date when the contact was unavailable. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a simple 'Okay' and no defined next step like a scheduled callback, quote, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.506 | 7.9s | 7.7s | 43.4s | 3.4s | 212.7 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हॅलो?
agent
1.2s
Hello?
हॅलो?
customer
1.9s
Yes, who is speaking?
हां, कौन बोलता है?
agent
3.0s
This is Abdul speaking, sir, from JSW.
अब्दुल बात कर रहा हूं सर, JSW से।
customer
5.0s
Yes?
हां?
agent
5.6s
I am speaking from JSW company.
JSW कंपनी से बात कर रहा हूं मैं।
customer
7.8s
Okay.
अच्छा।
agent
8.6s
Do you have any requirement? Any requirement from Tejas Construction for steel?
कुछ requirement है क्या आपको? Tejas Construction से कुछ requirement है steel में?
customer
12.1s
He, uh, my son has gone out right now, his phone is at home. I will give him your message after he comes back.
वो उन अभी मेरा लड़का बाहर गया है, उसका फोन घर पे है। आने के बाद बता दूंगी मैं आपका मेसेज।
agent
17.6s
Okay, okay.
ठीक है, ठीक है।