Call 21112178841799261 2026-09-03 · Jeevan Jeejo · 2:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | QNR | full conversation 14 turns, clean transcript (0% inaudible) | Tamil | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is significant background chatter (other sales calls in Hindi) on the agent's side, but the primary speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +2/−0
from 5 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery; the call was only to get a different contact number.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about any current or future material requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback, or a walkthrough scheduled with the contact.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
This was a follow-up call where the agent's sole purpose was to collect a head office phone number that the customer had previously promised to share. The customer provided the number, and the agent ended the call, stating he would call that new number. No part of the sales pitch or discovery process was attempted.
Coaching
Even when following up for administrative details, you must pivot back to the pitch to qualify the lead and create an opportunity.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened by referencing a previous call, not with a warm welcome for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions about the contact. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery; the call was only to get a different contact number. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits (pricing, TC, availability) were not mentioned at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about any current or future material requirements. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will call. Thank you sir. The call ended without a quote, a specific callback, or a walkthrough scheduled with the contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.679 | 16.1s | 7.6s | 98.3s | 5.9s | 260.9 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
6.9s
Hello. Sir, I called two days ago, Jeevan from JSW.
ஹலோ. சார், நான் ரெண்டு நாள் முன்னாடி கால் பண்ணினேன், ஜீவன் JSW-ல இருந்து.
customer
9.9s
Tell me, sir.
சொல்லுங்க சார்.
agent
10.9s
Sir, this factory number you mentioned, you said you would share some head office direct number, I haven't received it yet. That's why I called to remind you a little.
சார், நீங்க சொன்ன இது factory number, நீங்க ஏதோ head office direct number share பண்ணனும்னு சொன்னீங்க, அதுவரைக்கும் கிடைக்கல. அதுக்கு தான் கால் பண்ணி கொஞ்சம் remind பண்றதுக்கு தான்.
customer
17.4s
Oh, okay.
ஓ, ஓகே.
customer
18.4s
Tell me the number, note it down.
நம்பர் சொல்லுங்க, அப்படியே நோட் பண்ணிக்கோங்க.
agent
20.2s
Ah, tell me, sir.
ஆ, சொல்லுங்க சார்.
customer
35.9s
96001
agent
37.8s
96001
customer
39.0s
2661
agent
40.7s
2661. Yes.
2661. ஆமா.
agent
42.2s
Okay sir. What is this sir's name?
ஓகே சார். இந்த சார் பேரு என்ன?
customer
44.2s
No name, someone from the office will pick up. Some staff will pick up.
பேரு இல்ல, ஆபிஸ்ல யாரோ எடுப்பாங்க. ஸ்டாஃப் யாரோ எடுப்பாங்க.
agent
46.2s
Oh okay okay, is that so? Okay sir, okay okay. I will call. Thank you sir.
ஓ ஓகே ஓகே, அப்படியா? சரி சார், சரி சரி. நான் கால் பண்றேன். தேங்க்யூ சார்.
customer
48.9s
Okay okay okay.
ஓகே ஓகே ஓகே.