Call 21112178841740011 2026-09-03 · Aditya Pandey · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted; the agent only asked about an immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not schedule a specific callback, instead passively accepting the customer's promise to call back.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a confirmed next step; it relied on the customer to re-initiate contact.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, greetings. I am Aditya Pandey speaking from JSW One.
Summary
The agent contacted a previously registered customer and asked about current requirements. The customer stated they were busy and would call back after 3 PM. The agent agreed and ended the call without conducting any discovery, explaining the platform, or scheduling a firm next action.
Coaching
When a customer says they are busy, acknowledge their time and try to ask just one or two key discovery questions before agreeing to a callback.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One. The agent provided a polite, standard opening and identified himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the customer's name but did not ask about their company, procurement city, or role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted; the agent only asked about an immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not schedule a specific callback, instead passively accepting the customer's promise to call back. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a confirmed next step; it relied on the customer to re-initiate contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.696 | 19.2s | 8.4s | 26.4s | 7.3s | 268.8 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हॅलो?
agent
1.3s
Hello, am I speaking with Jayeshil Mahadev?
हॅलो जयशील महादेव से बोल रहे हो?
customer
3.5s
Yes, yes, speak.
हां हां बोलो।
agent
4.6s
Sir, greetings. I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
7.8s
Yes, from JSW One, go on, speak.
हां जी, JSW One से बोलिए ना, बोलिए।
agent
9.7s
Yes sir, actually you had registered last month and I guess you had also spoken to one of my colleagues, Sudhir. At that time you didn't have any requirement. Do you have any requirement this month, sir?
हां सर, एक्चुअली में आप last month रजिस्टर किए थे and I guess आपने मेरे एक colleague से भी बात की होगी सुधीर से। तभी आपका कोई requirement नहीं था आपका। अभी कुछ है सर आपका ये month का कोई requirement?
customer
17.5s
Uh, I will call you in a bit. I will save your number.
अह मैं फोन करता हूं ना आपको थोड़ा सा। आपका नंबर save करके रखता हूं मैं इसको।
agent
20.6s
Uh, this is not my number, sir, actually. I will share another number with you on WhatsApp. You can call on that whenever you are comfortable.
अह मैं ये मेरा ये नंबर नहीं है सर एक्चुअली में। मैं आपको दूसरा नंबर share कर देता हूं WhatsApp पे। आपको जब आप comfortable होंगे आप call कर सकते हो उसपे।
customer
26.1s
Yes, please do that. I will call you after 3 o'clock.
हां, वो एक कर दीजिए ना। मैं तीन बजे के बाद में फोन करता हूं आपको।
agent
28.7s
Okay sir, no problem. Thank you.