Call 21112178841698841 2026-09-03 · Abdul Ansari · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +4/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the 8 required discovery questions about business type, volume, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, when the customer said no, he did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, greetings. This is Abdul speaking from JSW One.
Summary
The agent contacted a representative from Bharat Enterprises. The agent immediately asked for a requirement for HR/CR steel, which the customer did not have at the moment. The customer inquired about the office location and then ended the call, stating they would reach out if a need arises. No discovery was done and no next step was established.
Coaching
You immediately asked for a requirement without building any context. You must follow the script to complete discovery (NR2, NR3) before asking for an order; this helps you understand the customer and build value.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. This is Abdul speaking from JSW One. The agent provided a professional, non-pushy opening and identified himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Bharat Enterprises? The agent only verified the company name, failing to ask about procurement city, role, or contact details (1/4 questions). |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the 8 required discovery questions about business type, volume, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any aspect of the JSW One platform (pricing, TCs, availability). |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement, sir, for steel in HR, CR? I called for that. Although the agent asked for a requirement, when the customer said no, he did not attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.557 | 9.8s | 7.8s | 60.4s | 2.5s | 275.5 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
હેલો
agent
1.0s
Hello
हॅलो
customer
1.6s
Hello
हॅलो
agent
2.3s
Are you speaking from Bharat Enterprises?
भरत इंटरप्राइजेस से बात कर रहे हैं?
customer
4.1s
Yes.
हां।
agent
4.6s
Sir, greetings. This is Abdul speaking from JSW One.
सर नमस्कार, अब्दुल बात कर रहा हूं मैं जेएसडब्ल्यू वन से।
customer
7.4s
Yes, yes.
हां हां।
agent
7.9s
Do you have any requirement, sir, for steel in HR, CR? I called for that.
कुछ रिक्वायरमेंट है क्या सर स्टील में एचआर सीआर में इसके लिए फोन किया था।
customer
10.3s
Not right now. I will do it.
अभी तो फिलहाल नहीं है। मैं करता हूं।
agent
12.2s
Okay, sir.
ठीक है सर।
customer
12.6s
Do you send it directly? Where is your office?
आप डायरेक्ट भेजते हैं क्या? आपका ऑफिस कहां पे है?
agent
14.6s
My office is in BKC, Mumbai, it's my head office.
मेरा ऑफिस बीकेसी मुंबई हेड ऑफिस है मेरा।
customer
17.0s
Okay, in BKC Mumbai.
ओके, बीकेसी मुंबई में।
agent
18.5s
Yes, yes.
जी जी।
customer
19.1s
Okay. It will work. If I need anything, I will...
ठीक है। चलेगा। कुछ लगेगा तो मैं...