Call 21112178841632181 2026-09-03 · Sajal Bhaskar · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | new_registration (campaign_name:medium) |
Audio: clear: The customer is audibly annoyed by the follow-up call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +1/−6
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call did not progress to the full discovery stage as the customer was unwilling to engage.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
The customer stated they had no current requirement, and the agent did not schedule a specific callback date for a future opportunity.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent acquiescing to the customer's request to not be called, without achieving any of the three required closure outcomes.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
If we have a requirement, we will check it ourselves.
did well
Warm welcome opener
I was calling from JSW One, sir, hello. Uh sir, your form was recently registered on our platform...
Summary
The agent called a customer who had recently registered on the platform. The customer was immediately resistant, stating they had already been called, had no current inquiry, and objected to being called monthly. The agent's attempt to justify the follow-up call was met with further resistance, and the call ended with the agent agreeing to the customer's request to not call again. No discovery or pitching occurred.
Coaching
When a customer is resistant to being called, avoid arguing about call frequency and instead pivot to a low-pressure value offer, like sending current prices for their reference.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I was calling from JSW One, sir, hello. Uh sir, your form was recently registered on our platform... The agent provided a warm opening and stated the reason for the call, which was a recent platform registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer immediately deflected the call, preventing the agent from asking any basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call did not progress to the full discovery stage as the customer was unwilling to engage. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No discovery was done, and the agent did not attempt to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I have told them, sir, that currently I don't have an inquiry. The customer stated they had no current requirement, and the agent did not schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, okay sir. Okay. The call ended with the agent acquiescing to the customer's request to not be called, without achieving any of the three required closure outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | If we have a requirement, we will check it ourselves. |
Okay. Okay, okay sir. Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.542 | 15.6s | 13.2s | 47.2s | 4.0s | 280.8 | 0 | 10 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.4s
Hello
हॅलो
agent
3.2s
Am I speaking with Universal Associate?
Universal Associate से बात कर रहे हैं?
customer
5.3s
Yes.
जी।
agent
6.0s
I was calling from JSW One, sir, hello.
JSW One से बात कर रहा था सर, नमस्कार।
customer
8.0s
Hello.
नमस्ते।
agent
8.8s
Uh sir, your form was recently registered on our platform, so I wanted to know a little that
अह आपका सर ये फॉर्म रिसेंटली रजिस्टर हुआ था हमारे प्लॅटफॉर्म पे, सो थोड़ा जानना चाह रहा था की
customer
12.8s
Yes?
हांजी?
customer
13.1s
I have already received a call. I have told them, sir, that currently I don't have an inquiry. When I have one, I will let you know.
कॉल आ चुका है मुझे। मैं बोल दिया हूं सर की अभी फिलहाल है नहीं इंक्वायरी। रहेगी तो मैं बताता हूं।
agent
17.2s
Okay, but you received the call last month, right? Around the 28th.
अच्छा कॉल तो आपको सर लास्ट महीने आया था ना? अट्ठाईस तारीख के अराउंड।
customer
20.1s
Now sir, how many days has it been since that month?
अब सर महीने को भी कितने दिन हो गए?
agent
21.8s
That's true, but sir, the thing is, since you are a customer, then
वो बात तो ठीक है बट सर ये है की आप कस्टमर हो तो
customer
23.5s
Sir, tell me one thing, if I registered, will you call me every month?
सर आप एक बात बताइए मेरेको, मैंने रजिस्टर किया तो आप मुझे हर महीने फोन करेंगे?
agent
26.7s
Calling once a month is expected, isn't it, sir?
हर महीने एक बार तो सर फोन करना बनता है ना सर?
customer
28.8s
Oh man, don't do this, sir.
अरे यार, ऐसा मत करिए सर।
agent
30.8s
Hmm?
हम्म?
customer
31.5s
Don't do this with us. If we have a requirement, we will check it ourselves.
ऐसा मत करिए हमारे साथ। हमको रहेगा हम खुद उसमे देखेंगे।
agent
33.8s
Okay.
अच्छा।
customer
34.4s
Okay?
ठीक है?
agent
35.1s
Okay, okay sir. Okay.
ठीक है, ठीक है सर। ओके।