Call 21112178841576111 2026-09-03 · Aditya Pandey · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | new_registration (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side, but the main conversation is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +17/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was correctly terminated after the customer revealed they were a JSW vendor, so no discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement, the conversation was cut short before any opportunity could be fully identified or a callback scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a system update, which is not one of the three prescribed closure outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से। ... actually में हमारे platform पे register किए थे, उसी के regarding call किया था आपको।
Summary
The agent followed up on a new registration. The customer quickly clarified they had registered by mistake, as they are an existing JSW distributor who was attempting a vendor registration, not to buy steel as an end-user. The agent correctly identified the lead as invalid for this sales channel and concluded the call by promising to update the system.
Coaching
Before asking about requirements, remember to first verify the customer's profile basics like their procurement city and role. This helps frame the conversation correctly from the start.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से। ... actually में हमारे platform पे register किए थे, उसी के regarding call किया था आपको। The agent provided a warm opening, stated his name and company, and referenced the customer's registration, which is the correct intent. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent skipped all four basic profile verification questions and jumped directly to asking about material requirements. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was correctly terminated after the customer revealed they were a JSW vendor, so no discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Platform education was not performed as the lead was identified as a non-customer early in the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | यही जानना था सर आपका steel में कुछ requirement रहता है सर? Although the agent asked about a requirement, the conversation was cut short before any opportunity could be fully identified or a callback scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | ठीक है सर, समझ गया। मैं update कर दूंगा system में। The call ended with a system update, which is not one of the three prescribed closure outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.684 | 28.3s | 13.1s | 45.6s | 7.1s | 250.2 | 0 | 10 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello.
agent
6.4s
Hello.
customer
8.0s
Hello, are you calling from Viren Trading?
Hello, Viren Trading se bol rahe ho?
agent
9.4s
Yes, speak.
हाँ बोलिए।
agent
10.3s
Sir, hello. I am Aditya Pandey speaking from JSW.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
13.3s
From where?
कहाँ से?
agent
14.3s
Sir from JSW, Jindal Steel Works number one.
सर JSW से, Jindal Steel Works number one.
customer
17.1s
Yes speak, speak sir.
हाँ बोलिए, बोलिए सर।
agent
18.5s
Yes sir, actually you had registered on our platform, I called you regarding that.
हाँ सर, actually में हमारे platform पे register किए थे, उसी के regarding call किया था आपको।
agent
22.1s
I just wanted to know sir, do you have any requirement in steel, sir? HR, CR, PPGI etcetera?
यही जानना था सर आपका steel में कुछ requirement रहता है सर? HR, CR, PPGI वगेरा?
customer
25.7s
Yes, I do, sir.
रहता ना सर।
customer
27.1s
Where are you speaking from?
आप कहाँ से बोल रहे हो?
agent
28.3s
Sir, see, for now my office is in Mumbai, in Vikhroli. And we supply pan-India, I am speaking from JSW, JSW One. You also registered last month, you might remember.
सर मैं तो देखिए अभी फिलहाल तो मेरा office Mumbai में है, Vikhroli में। और हम pan India supply करते हैं, JSW से बात कर रहा हूं, JSW One। आपने last month register भी किया है, आपको याद होगा।
customer
35.7s
Sir, that registration was done by mistake. I myself work for JSW, it's in the process.
सर वो register किया था वो गलती से कर दिया था। मैं खुद JSW का करता हूं, वो process के अंदर है।
agent
40.3s
Oh, are you a distributor for JSW?
अच्छा आप distributor हैं क्या JSW के?
customer
42.3s
Yes yes yes yes.
हाँ हाँ हाँ हाँ।
agent
43.4s
So you want to do vendor registration?
तो आपको vendor registration करना है क्या?
customer
44.8s
Yes, I wanted to do vendor registration.
हाँ, मेरेको vendor registration करना था।
agent
46.9s
Okay sir, I got it, got it. No issue. So okay sir, I understood. I will update it in the system.
Okay sir, I got it, got it. कोई issue नहीं है। तो ठीक है सर, समझ गया। मैं update कर दूंगा system में।
customer
52.3s
Okay?
ठीक है?