Call 21112178841517491 2026-09-03 · Jeevan Jeejo · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 13 turns, clean transcript (0% inaudible) | Malayalam | 13 | new_registration (campaign_name:medium) |
Audio: clear: The customer is unwell with a fever and headache, so the call is rescheduled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer's health issue before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Verify basic profile (4 Qs)
The agent only confirmed the customer's name and company before the customer stated they were unwell and could not talk.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
−1.0 pts
Platform education
The call did not progress to the platform education stage.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Sunil, I am calling from JSW. You had placed an enquiry here in the name of Asian Metals. I was calling to know about that.
First opportunity identified
I will call you slowly in the evening after having tea. What do you say?
Summary
The agent contacted a new lead from 'Asian Metals' who was unable to speak due to having a fever and headache. The agent showed empathy and immediately scheduled a callback for the same evening. The customer agreed, and the call ended without any business discovery.
Coaching
You handled the customer's personal situation with excellent empathy, correctly prioritizing a callback over pushing the script; continue this good judgment on future calls.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sunil, I am calling from JSW. You had placed an enquiry here in the name of Asian Metals. I was calling to know about that. The agent provided a clear, non-pushy opening that stated the call's purpose. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the customer's name and company before the customer stated they were unwell and could not talk. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer's health issue before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the platform education stage. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | I will call you slowly in the evening after having tea. What do you say? When the customer stated they were sick, the agent correctly identified the only possible next step was a callback and scheduled one for a specific time of day. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | No problem, no problem. I will call in the evening. The agent ended the call by confirming a specific callback time ('in the evening'), which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.698 | 15.5s | 6.7s | 44.8s | 5.7s | 340.6 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
ഹലോ?
agent
2.6s
Uh hello good morning. Am I talking to Mr. Sunil?
അ ഹലോ ഗുഡ് മോർണിംഗ്. ആം ഐ ടോക്കിംഗ് ടു മിസ്റ്റർ സുനിൽ?
customer
5.3s
Uh, speak, speak.
ആഹ്, പറ പറ.
agent
7.2s
Ah okay. Sunil, ah you are a Malayali, right?
ആ ഓക്കേ. സുനിൽ, ആ മലയാളി ആണല്ലേ?
agent
8.8s
Sunil, I am calling from JSW. You had placed an enquiry here in the name of Asian Metals. I was calling to know about that.
സുനിൽ, ഞാൻ JSW-ൽ നിന്നാണ് വിളിക്കുന്നത്. ഏഷ്യൻ മെറ്റൽസ് പേരിൽ ഇവിടെ ഒരു enquiry ഇട്ടിരുന്നു. അതിനെക്കുറിച്ച് അറിയാനായിരുന്നു.
customer
13.0s
Ah, go on, go on. I am having a fever, okay?
ആഹ്, പറഞ്ഞോ പറഞ്ഞോ. പനിയായിട്ടിരിക്കുവാണു കേട്ടോ.
agent
14.7s
Oh, fever... you have a fever?
അയ്യോ പനി... പനിയാണോ?
customer
15.8s
Then I... terrible headache.
അന്ന ഞാൻ... ഭയങ്കര തലവേദന.
agent
17.2s
Oh, in that case sir, let's do one thing. I will call you slowly in the evening after having tea. What do you say?
അയ്യോ, അങ്ങനെയാണെങ്കിൽ സർ ഒരു കാര്യം ചെയ്യാം. ഞാൻ evening കാപ്പിയൊക്കെ കുടിച്ച് കഴിഞ്ഞിട്ട് പതുക്കെ വിളിക്കാം. എന്താ പറയുന്നേ?
customer
21.2s
Okay, okay. I can't talk because of the headache.
ആയിക്കോട്ടെ ആയിക്കോട്ടെ. തലവേദനയായിട്ട് സംസാരിക്കാൻ പറ്റുന്നില്ല.
agent
23.1s
No problem, no problem. I will call in the evening.
കുഴപ്പമില്ല കുഴപ്പമില്ല. ഞാൻ evening വിളിക്കാം.
customer
24.9s
Okay.
ആയിക്കോട്ടെ.
agent
25.9s
Okay sir, thank you.
ശരി സർ, താങ്ക്യൂ.