Call 21112178841512191 2026-09-03 · Abdul Ansari · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: The customer speaks quickly and interrupts the agent, but the speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +20/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer immediately shut down the call, preventing any discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated they had no requirement, but the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent agreeing to send a message, which is not one of the required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Brother, if there is a requirement, we will let you know. We have done the registration.
Summary
The agent called a newly registered customer from Avish Domtech. The customer immediately stated they had no current requirement and would reach out when they did. The agent did not attempt any discovery and the call ended with an agreement to send a message.
Coaching
When a customer immediately brushes you off, acknowledge their point but try to ask one simple qualifying question before ending the call to make future contact more effective.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent only identified himself and the company before the customer took control of the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name before the customer cut off any further discovery. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer immediately shut down the call, preventing any discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer stated they had no requirement, but the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the agent agreeing to send a message, which is not one of the required closure outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Brother, if there is a requirement, we will let you know. We have done the registration. |
Okay, should I send you a message for this from my personal number? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.512 | 8.6s | 8.2s | 38.2s | 2.4s | 307.0 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.2s
Yes
हां जी
agent
1.8s
Are you speaking from Avish Domtech Private Limited, sir?
ये Avish Domtech Private Limited से बात कर रहे हैं सर?
customer
4.0s
Yes
हां जी
agent
4.7s
Hello, I am Abdul speaking, sir, from JSW One.
नमस्कार, मैं अब्दुल बात कर रहा हूं सर, JSW One से।
customer
7.5s
Yes, tell me.
हां, बताइए।
agent
8.2s
We spoke last time, sir, you had JSW...
पिछली बार बात हुई थी सर आपने JSW...
customer
9.4s
Brother, if there is a requirement, we will let you know. We have done the registration. If there is one, we will tell you immediately, okay?
भाई साहब होगी तो बता देंगे, रजिस्ट्रेशन कर दिया, अगर होगी तो तुरंत बताएंगे आपको, ठीक है?
agent
13.0s
Okay, should I send you a message for this from my personal number?
अच्छा, इसके लिए आपको मैसेज कर दूं क्या पर्सनल नंबर से?
customer
14.8s
Definitely, one from an Anushka ji has probably already come, you can also send it.
Definitely, एक अनुष्का जी का शायद आ भी रखा है, आप भी कर दीजिए।
agent
17.7s
Okay sir, okay, okay.
ठीक है सर, ओके, ठीक है।
customer
18.7s
Okay, thank you.