Call 21112178841495841 2026-09-03 · Jeevan Jeejo · 2:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 30 turns, clean transcript (0% inaudible) | English | 30 | new_registration (campaign_name:medium) |
Audio: clear: The call is handed over from one person to another on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +4/−4
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked one discovery question; the customer volunteered all other information before the agent could probe.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No current requirement was identified, and no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, specific callback, or walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
But anyway we buy JSW product, but they here a lot of dealers are there na.
did well
Warm welcome opener
Uh sir, this is Jeevan calling from JSW One platform. Good time to talk?
Summary
The agent contacted a new registration and was transferred to the manager. The manager explained they had an issue registering (not an MSME) and currently buy JSW products in small quantities from local dealers for their structural and tank fabrication work. The agent accepted the customer's request to be removed and ended the call without attempting to overcome the objection or pitch the platform's value.
Coaching
When a customer says they already buy from local dealers, you must try to offer a trial order to compare our service and pricing, not just accept the objection and end the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, this is Jeevan calling from JSW One platform. Good time to talk? The agent gave a polite, standard opening and asked for permission to speak. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Am I talking to GS Engineering? ... I don't have. You can help me out with that. The agent confirmed the company name and asked for the manager's contact number, hitting 2 of 4 required questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Okay, so what is your minimum order? The agent only asked one discovery question; the customer volunteered all other information before the agent could probe. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits (pricing, TC, availability) were never explained to the customer. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No current requirement was identified, and no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, specific callback, or walkthrough being scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| check_with_manager | handled | you talk to our Venkatraman, our manager is there, you can talk to him. |
I don't have. You can help me out with that. |
| incumbent_supplier | mishandled | But anyway we buy JSW product, but they here a lot of dealers are there na. |
Alright, I understand. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.432 | 24.5s | 32.2s | 95.3s | 7.5s | 347.8 | 0 | 15 | 15 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.1s
Uh hello, good morning. Am I talking to GS Engineering?
customer
3.5s
Yeah, yeah.
agent
4.4s
Uh sir, this is Jeevan calling from JSW One platform. Good time to talk?
customer
7.5s
Yeah, yeah, please tell me, sir.
agent
9.0s
Yeah. Uh so, uh I'm calling with respect to an inquiry that you have put in our platform in the name of GS Engineering. So I was just curious to know if you are looking for any GS, uh I mean sorry, HR or CR sheet coil, PPGL, GI, GL?
customer
17.1s
Yeah, but actually we we we are buying on piecemeal basis only, not, you know, as a whole lot.
agent
22.4s
Okay, so what is your minimum order?
customer
23.6s
Whenever required is only we are doing.
agent
25.5s
Alright. Yeah, I understand that. So...
customer
26.8s
you talk to our Venkatraman, our manager is there, you can talk to him.
agent
29.6s
Yeah, alright.
customer
30.8s
You have his number?
agent
31.8s
I don't have. You can help me out with that.
customer
33.2s
One minute, one minute, one minute.
agent
34.3s
Yeah.
customer
35.8s
Hello?
agent
36.8s
Hello, uh good morning, Mr. Venkatraman?
customer
38.5s
Yeah, I told you that day na, I was trying for registering for our services this thing, but it is not registered in MSME this thing, okay? Okay.
agent
43.8s
Alright, so it has not been done yet?
customer
44.5s
So delete it from your...
agent
45.2s
Alright, alright, fine.
customer
45.8s
I mean, has it not been done yet?
agent
47.1s
No, it has not been done yet.
customer
48.0s
Alright, alright. Actually we are doing structural work and tanks and other things. So when I tried in JSW this thing, it went to MSME this thing. So they are...
agent
53.5s
I understood, I understood. Okay, okay.
customer
54.5s
Alright, alright. But anyway we buy JSW product, but they here a lot of dealers are there na. We have been... not not in huge quantity, okay?
agent
59.0s
Alright, I understand.
customer
59.8s
Whatever we need, we get it from Manali area, okay?
agent
61.9s
Okay, thank you sir. Thank you so much. Yeah.