Call 21112178841454621 2026-09-03 · Abdul Ansari · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted as the call was cut short.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but failed to schedule a specific callback date when the customer said they were busy.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a promise to send a message, not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a newly registered user. The customer stated they were in a meeting and asked for a callback in an hour. The agent acknowledged this and said he would send a message, ending the call without confirming a specific callback time or gathering any information.
Coaching
When a customer is busy and asks for a callback, confirm the specific time you will call them back to secure the next step, rather than just saying you will send a message.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's opener was a direct sales question, not a warm welcome positioning them as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were attempted before the customer ended the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted as the call was cut short. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Sir, do you have any requirement for steel? I called for that. Do you have any requirement in the next four to six days, sir? The agent asked for a requirement but failed to schedule a specific callback date when the customer said they were busy. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, I will message you on your personal number, sir, okay? From my personal number. The call ended with a promise to send a message, not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.741 heavy | 10.3s | 3.6s | 38.1s | 7.3s | 343.7 | 0 | 8 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
agent
2.6s
Hello
हेलो
customer
3.6s
Hello
हेलो
customer
4.5s
Yes, speak.
हां, बोलो।
agent
4.9s
Hello
हेलो
agent
5.4s
Good morning sir, this is Abdul speaking from JSW.
गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW से।
agent
8.6s
Hello
हेलो
agent
9.6s
Hello
हेलो
agent
10.2s
Sir, do you have any requirement for steel? I called for that. Do you have any requirement in the next four to six days, sir?
सर, कुछ रिक्वायरमेंट है क्या स्टील में, इसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या चार-छह दिन में सर?
agent
13.7s
Is my voice reaching you, sir?
आवाज जा रही है सर?
customer
14.5s
Call me after an hour, I am in a meeting right now, you...
एक घंटे बाद में फोन कीजिए, अभी मैं मीटिंग में हूं, आप...
agent
17.0s
Okay, I will message you on your personal number, sir, okay? From my personal number.
ओके, पर्सनल में मैसेज कर देता हूं सर आपको, ठीक है? पर्सनल नंबर से।