Call 21112178841435911 2026-09-03 · Rohit Mishra · 2:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (5% inaudible) | Hindi | 22 | new_registration (campaign_name:medium) |
Audio: clear: The agent's line has some minor digital distortion at times. There is unrelated background chatter at the very beginning of the recording before the call connects.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: fabric
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business/material type before the call was disqualified; missed all other discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before any current or future requirement could be discussed.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, callback, or walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Varun this side from JSW One platform sir. I just saw your call that you have registered newly in our JSW.
Summary
The agent contacted a newly registered user from Charan Singh Traders. The customer clarified their business is in fabrics, not steel, and they were only exploring the B2B platform. The agent acknowledged the product mismatch, and the call ended without any next steps.
Coaching
Even when a lead seems incorrect, ensure you complete the basic profile verification (NR2) to gather data and maintain call structure.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Varun this side from JSW One platform sir. I just saw your call that you have registered newly in our JSW. The agent provided a warm welcome and correctly referenced the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only confirmed the company name; did not ask for procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Only asked about business/material type before the call was disqualified; missed all other discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent only listed product categories, not the platform's value propositions like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before any current or future requirement could be discussed. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, callback, or walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.642 | 29.1s | 16.2s | 75.7s | 8.6s | 280.4 | 0 | 10 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.9s
Hello.
agent
7.9s
Hello.
customer
8.5s
Yes sir.
agent
9.0s
Hello, good morning sir.
customer
9.9s
Good morning.
agent
10.5s
Sir is this uh Charan Singh Traders?
customer
12.1s
Yes, yes.
agent
12.8s
Okay. So Varun this side from JSW One platform sir. I just saw your call that you have registered newly in our JSW.
customer
16.8s
Sir, your voice is breaking. Where are you calling from?
आपका सर आवाज़ कट रहा है। कहाँ से बात कर रहे हैं?
agent
18.8s
From JSW directly.
customer
20.2s
From JSW?
JSW से?
agent
21.2s
Yeah yeah. So I just, we just saw your account that you have newly registered in our JSW One app. So I just want to take a follow up that that you are into trading business no, so what kind of material you generally you trade?
Yeah yeah. So I just, we just saw your account that you have newly registered in our JSW One app. So I just want to take a follow up that that you are into trading business na, so what kind of material you generally you trade?
customer
29.8s
Uh sir, in this, I mean, we don't have any material in this. We deal in fabric etc. I was just looking at what you supply in B2B.
अह सर इसमें हमारा मतलब, इसमें हमारा इन मतलब कोई मटेरियल नहीं है। हमारा फैब्रिक वगेरा में डील है। मैं उसकी जस्ट देख रहा था कि B2B क्या सप्लाई करते हैं।
agent
35.5s
We can supply uh the in steel products mainly HR, CR into sheet form and coil form based on your requirements.
customer
40.8s
Hmm.
हम्म।
customer
41.2s
Ours is related to fabric, sir, so this is a different product.
हमारा फैब्रिक से रिलेटेड है सर, तो ये तो डिफरेंट प्रोडक्ट है।
agent
44.2s
I didn't get you. Can you just tell me that?
customer
45.8s
Hmm.
हम्म।
customer
47.0s
Yes sir?
agent
47.5s
Uh you want me to speak in Hindi or you are comfortable only?
customer
50.8s
You speak Hindi, I'm comfortable with Hindi.
agent
52.5s
Okay okay. Let me uh convert my [inaudible]