Call 21112178841435232 2026-09-03 · ankit mistry · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: The customer complains about the agent's voice breaking up, although the recording itself is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer due to a technical issue before any discovery could be attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated they would call back, but the agent did not schedule a specific time, so no firm next step was established.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly due to a connection issue, with no formal closure outcome achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.
Summary
The agent introduced himself and confirmed the company name, but the call was immediately derailed by a poor connection. The customer complained about the agent's voice breaking up and, after the agent suggested the customer check their network, the customer ended the call, stating they would call back. No business details were discussed.
Coaching
When a customer reports a bad connection, take ownership by offering to call them back immediately instead of suggesting they check their network.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office. The agent provided a standard, professional opening, introducing himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, uh, Pranavi Corporation? Agent only verified the company name; the call ended before any other profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer due to a technical issue before any discovery could be attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | CUSTOMER: Sir, I will call back, one minute. The customer stated they would call back, but the agent did not schedule a specific time, so no firm next step was established. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly due to a connection issue, with no formal closure outcome achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.658 | 12.9s | 6.7s | 35.4s | 4.8s | 195.3 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
1.8s
Hello, uh, Pranavi Corporation?
customer
4.4s
Yes.
हां जी।
agent
5.1s
Sir, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.
Sir, good morning. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel માંથી. Jindal Steel Mumbai head office.
customer
10.5s
Okay.
agent
11.7s
Jindal Steel, JSW.
customer
13.4s
Okay, your voice is breaking up.
अच्छा, आपका आवाज कट रहा हो रहा है।
agent
15.9s
Is my voice clear now?
अभी आ रहा है मेरा आवाज clear?
customer
17.3s
Hello.
agent
18.1s
Yes, hello, hello.
हां, hello, hello.
customer
19.8s
Your voice is breaking, sir.
Voice voice break हो रहा है आपका सर।
agent
21.4s
Sir, please check your network once, I have full network here.
Sir, एक बार आप अपना network check कर लीजिए, मेरा तो यहां पे full network है।
customer
24.3s
Sir, I will call back, one minute.
सर मैं call back करता हूं, एक मिनट।