Call 21112178841399352 2026-09-03 · Ronak Mehta · 2:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | new_registration (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +4/−8
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business type, application, and monthly tonnage (3 of 8 questions), falling below the 'partial' threshold.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent confirmed there was no current requirement, he failed to schedule a specific callback date, instead leaving it open-ended.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a walkthrough scheduled; the closure was a vague 'I'll ping you on WhatsApp'.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, this is Raunak Mehta speaking from JSW One. You had registered a new account.
Platform education
It comes to you directly from the company. There's no one in between.
Summary
The agent contacted a new registrant who runs a building materials shop. The customer confirmed he is just starting his business and has no immediate requirement due to local flooding. He expressed interest in cement and rods. The agent explained the direct-from-JSW model and the 5-ton MOQ, but failed to secure a specific follow-up date, ending the call with a vague promise to 'ping on WhatsApp'.
Coaching
When a customer defers due to a temporary situation like the flood, acknowledge it and then propose a specific date to reconnect, for example, 'Understood, shall I call you back in the first week of October to check in?'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, this is Raunak Mehta speaking from JSW One. You had registered a new account. The agent provided a warm welcome, stated the reason for the call, and opened with a soft question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Uh, am I speaking with Shashank Shukla ji? Only verified the customer's name (1 of 4 questions), failing to ask about city, procurement role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 | And how many tons do you take? How much material do you need per month? Only asked about business type, application, and monthly tonnage (3 of 8 questions), falling below the 'partial' threshold. |
| NR4 Platform education | 1 | pass | – | 1.0 | It comes to you directly from the company. There's no one in between. The agent explained the core value proposition of the JSW One model (direct supply), which fulfills the intent of this step. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
While the agent confirmed there was no current requirement, he failed to schedule a specific callback date, instead leaving it open-ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a walkthrough scheduled; the closure was a vague 'I'll ping you on WhatsApp'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.615 | 39.2s | 24.5s | 74.3s | 10.4s | 335.2 | 0 | 11 | 11 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello
हेलो
agent
6.4s
Hello
हेलो
agent
7.2s
Uh, am I speaking with Shashank Shukla ji?
अह शशांक शुक्ला जी से बात हो रही है?
customer
9.0s
Yes.
जी।
agent
9.6s
Yes, this is Raunak Mehta speaking from JSW One. You had registered a new account. Were you planning something in materials, like metal sheets, coils, something like that?
जी रौनक मेहता बात कर रहा हूं JSW One से। आपका new account आपने register किया था। कुछ plan कर रहे थे क्या material में, metal sheets, coils में ऐसा कुछ?
customer
16.3s
Uh no, my shop is actually for building materials. So for that
अह नहीं मैं बिल्डिंग मटेरियल की है एक्चुअली मेरी शॉप। तो उसके लिए
agent
19.5s
Do you do any fabrication work?
कुछ फैब्रिकेशन वर्क का काम करते हैं क्या आप?
customer
21.1s
Yes yes, cement, rods and all these... all these things.
जी जी, सीमेंट, सरिया और इनके सभी इन सभी चीजों को।
agent
24.3s
Okay. Do you need HR sheets, coils? CR, HR?
ओके। HR की शीट्स, कॉइल्स लगती है आपको? CR, HR?
customer
27.2s
No, I don't need those.
नहीं, उनकी तो नहीं लगती।
agent
28.8s
Okay. And how many tons do you take? How much material do you need per month?
ओके। और कितना टन लेते हैं आपको? माल कितना लगता है महीने का?
customer
31.6s
Per month... we are just starting now. We have just started. So right now there's nothing, and there's also a flood at this time, so there isn't much.
महीने का अभी हम लोग की स्टार्टिंग है। अभी हमने स्टार्टिंग करी। तो अभी तो कुछ है नहीं और इस टाइम फ्लड भी आ रखा है तो इसलिए कुछ ज्यादा है नहीं।
agent
38.7s
Okay. So you don't have any requirement right now, do you?
ठीक है। तो अभी कुछ रिक्वायरमेंट तो नहीं है ना आपका?
customer
40.8s
No no, not right now.
नहीं नहीं, अभी तो नहीं है।
customer
41.7s
What, what... are you speaking from an app, is it business related or what?
क्या क्या आप मतलब क्या ऐप की तरफ से बोल रहे हैं बिजनेस मतलब रिलेटेड है क्या?
agent
44.8s
No, I'm speaking directly from JSW, sir. The material that you would need, like rods, TMT bars, okay? Yes yes yes yes. Then there are MS sheets, coils, then there is PPGL, so we provide all these things to you. Our MOQ is a minimum of five tons, sir. It comes to you directly from the company. There's no one in between. Yes.
नहीं, डायरेक्ट JSW से बात कर रहा हूं सर। वो जो मटेरियल लगता होगा ना, जैसे रॉड्स हो गए, टीएमटी बार्स हो गई, ओके? हां हां हां हां। फिर एमएस की शीट्स, कॉइल्स होती है, फिर पीपीजीएल होता है, तो ये सारी चीजें हम आपको देते हैं। हमारा एमओक्यू जो है मिनिमम पांच टन का है सर। डायरेक्टली आपको कंपनी से आती है। बीच में कोई नहीं है। हां।
customer
55.7s
So how will I get the rate for these, for example, if I need cement and rods?
तो इनका रेट कैसा मिलेगा जैसे मुझे सीमेंट का और सरिए का चाहिए?
agent
58.2s
See sir, the rate is volatile, okay? So if you tell me the requirement for a specific item, I will tell you its rate. You will get a quotation for that item. If there is no immediate procurement, then there's no point in giving the pricing, right?
देखिए सर, रेट जो है वोलेटाइल है, ओके? तो अभी रिक्वायरमेंट जिस चीज का है अगर आप वो बताएंगे तो मैं उसका आपको रेट बताऊंगा। आपको कोटेशन आएगा उस चीज का। अगर तुरंत प्रोक्योरमेंट नहीं है तो फिर वो प्राइसिंग देके मतलब ही नहीं रहेगा ना?
customer
66.2s
Hmm hmm. Okay, as soon as this season ends, we'll talk after that.
हम्म हम्म। ठीक है, जैसे ही ये सीजन खत्म होता है उसके बाद बात करते हैं हम।
agent
69.4s
I'll ping you on WhatsApp and keep it there. If you need anything in between or have a reference, just let me know, I'll get it done.
मैं आपको WhatsApp पे पिंग करके रखता हूं। बीच में कभी लगे या कुछ रेफरेंस है तो बता दीजिएगा, मैं करा दूंगा।
customer
73.9s
Okay, okay. Alright.
ओके, ओके। ठीक है।
agent
75.2s
Alright? Okay, bye.
ठीक है? ओके, बाय।