21112178835182731 · Call

Call 21112178835182731 2026-09-02 · dhruv · 0:47

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Wrap up time exceeded :0	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	new_registration (campaign_name:medium)

Audio: noisy: Significant background chatter is present on the agent's line, but the main speakers are clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.33

confidence high · +1/−6 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call ended before the agent could attempt any discovery questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent did not ask about a current requirement or schedule a specific callback.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with the agent passively accepting the customer's vague 'I will call you later' brush-off, not a confirmed next step.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The agent introduced themself from JSW One. The customer immediately stated they were busy and would call back later. The agent accepted this and ended the call without attempting any discovery or establishing a concrete next step.

Coaching

When a customer immediately says they are busy, try to re-engage by asking for just 30 seconds to explain the call's purpose before letting them go.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Sir, I am speaking from JSW One. The agent only stated their company name and did not provide a warm welcome or position themselves as a helper.
NR2 Verify basic profile (4 Qs)	1	fail	0	The call ended before the agent could ask any profile verification questions.
NR3 Full discovery (8 Qs)	3	fail	0	The call ended before the agent could attempt any discovery questions.
NR4 Platform education	1	fail	–	No platform education was provided as the customer ended the call early.
NR5 First opportunity identified	2	fail	–	The agent did not ask about a current requirement or schedule a specific callback.
NR6 Closure - one of three outcomes	2	fail	–	Okay sir, okay. The call ended with the agent passively accepting the customer's vague 'I will call you later' brush-off, not a confirmed next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.488	4.2s	4.4s	38.4s	1.7s	too short	0	4	4	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello

हॅलो

agent

1.7s

Hello

हॅलो

customer

2.3s

Hello

हॅलो

agent

2.9s

Sir, I am speaking from JSW One.

सर JSW One से बात कर रहा हूं मैं।

customer

4.9s

From where?

कहा से?

agent

5.7s

JSW One MSME.

customer

7.6s

Okay, I am a little busy right now. I will call you later.

Okay, मैं अभी थोड़ा बिजी हूं। मैं आपको कॉल करता हूं बाद में।

agent

10.7s

Okay sir, okay.

ठीक है सर, ठीक है।