21112178835120551 · Call

Call 21112178835120551 2026-09-02 · Ronak Mehta · 2:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Wrap up time exceeded :0	full conversation 34 turns, clean transcript (0% inaudible)	Hindi	34	new_registration (campaign_name:medium)

Audio: clear: There is a slight echo on the customer's side, but it does not impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.22

confidence high · +6/−15 from 16 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Only asked for end application and confirmed no prior JSW buying, missing 6 of 8 key discovery questions like quantity, brands, and payment terms.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The customer's need is for 'next month', but the agent did not schedule a specific callback date, instead asking the customer to reach out.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended vaguely with 'I'll stay connected', failing to secure a quote, a scheduled callback, or a platform walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The customer, involved in solar plant projects, confirmed they registered to procure materials like cement, steel sheets, and angles for projects starting next month in Maharashtra. The agent conducted minimal discovery and did not capture specifications or quantities. The call ended with the agent asking the customer to get in touch when the requirement becomes active, without setting a specific follow-up.

Coaching

You must lead the call by following the discovery framework; ask about quantity, frequency, and current suppliers to create an opportunity or set a firm callback, instead of waiting for the customer to contact you.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The opening was not warm and immediately focused on the lack of transactions, which can put the customer on the defensive.
NR2 Verify basic profile (4 Qs)	1	fail	0	None of the four basic profile verification questions were asked; the agent did not verify name, company, procurement role, or contact details.
NR3 Full discovery (8 Qs)	3	fail	2	Only asked for end application and confirmed no prior JSW buying, missing 6 of 8 key discovery questions like quantity, brands, and payment terms.
NR4 Platform education	1	fail	–	No platform education was provided; the agent did not explain any benefits like transparent pricing, test certificates, or stock availability.
NR5 First opportunity identified	2	fail	–	The customer's need is for 'next month', but the agent did not schedule a specific callback date, instead asking the customer to reach out.
NR6 Closure - one of three outcomes	2	fail	–	The call ended vaguely with 'I'll stay connected', failing to secure a quote, a scheduled callback, or a platform walkthrough.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.464	31.1s	35.9s	97.0s	7.0s	322.2	0	17	17	14

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello?

हॅलो?

agent

1.7s

Hello?

हॅलो?

customer

2.9s

Yes.

हां जी।

agent

3.8s

Yes, good evening sir. I am Ronak Mehta calling from JSW One. You have an account with us, but there have been no transactions, like you are not procuring any material, are you?

जी गुड इवनिंग सर। रोनक मेहता बात कर रहा हूं मैं JSW One से। आपका जो अकाउंट है हमारे साथ में बट कुछ ट्रांजैक्शंस नहीं हुआ है, लाइक कोई मटेरियल प्रोक्योर नहीं कर रहे क्या आप?

customer

11.6s

Haven't done it yet sir, will start now sir.

अभी नहीं किया सर, अब करेंगे सर स्टार्ट।

agent

14.2s

When, when, when is your plan for this, sir?

कब कब कब का प्लान है सर आपका ये?

customer

16.0s

We will take cement and all, sir. Our projects are starting from next month.

सीमेंट वगेरा लेंगे सर अभी हमारे प्रोजेक्ट्स आ रहे हैं नेक्स्ट मंथ से।

agent

19.3s

Okay.

ओके।

customer

20.0s

Okay? So in that, we need PPC sir. OPC sorry, we need OPC. OPC cement.

ठीक है? तो उसमें हमें PPC चाहिए सर। OPC सॉरी, OPC चाहिए। OPC सीमेंट।

agent

24.0s

Okay. And what else do you need in other materials? What do you need in metal sheets? In metals?

ओके। और बाकी मटेरियल्स में क्या चाहिए? मेटल शीट्स में क्या चाहिए? मेटल्स में?

customer

26.8s

We also need steel sheet. And we need some angles and all.

स्टील शीट भी चाहिए। उसका और एंगल वगेरा चाहिए कुछ।

agent

30.3s

Okay. And what will be the end application for this?

ओके। और ये क्या एंड एप्लीकेशन क्या रहेगा आपका?

customer

32.2s

Our work is mainly for a solar plant, sir.

हमारा सर मेनली सोलर प्लांट का वर्क है सर।

agent

34.8s

Oh. So you don't make sure of GI? Again?

अच्छा। तो जीआई या मेक श्योर नहीं करते हैं क्या? वापिस?

customer

37.2s

GI and all also works. Mainly coated works, sir.

जीआई वगेरा भी चलता है। कोटेड चलता है सर मेनली।

agent

39.8s

Oh. Okay, I'll stay connected with you. Okay? I'll ping you on WhatsApp as well.

अच्छा। ठीक है कनेक्ट में रहता हूं मैं आपसे। ओके? मैं आपको WhatsApp पे पिंग भी करता हूं।

customer

42.8s

Like for cement, sir, we definitely need cement because our piling will start. So we will definitely need cement there.

सीमेंट का जैसे सर सीमेंट का तो हमें चाहिए क्योंकि हमारी पाइलिंग स्टार्ट होएगी। तो वहां पे सीमेंट हमें चाहिए ही चाहिए।

agent

46.8s

Yes, yes, so cement will work for you?

जी जी तो सीमेंट चलेगी आपको?

customer

47.8s

We had registered for cement only.

रजिस्ट्रेशन करा था हमने सीमेंट के लिए ही करा था।

agent

49.8s

Oh.

अच्छा।

customer

50.2s

Because there was a problem, that's why the registration

क्योंकि प्रॉब्लम हो रही थी कि इसीलिए रजिस्ट्रेशन

agent

52.2s

What is the plan until? What is the plan for cement procurement until?

कब तक का प्लान है? सीमेंट प्रोक्योरमेंट कब तक का प्लान है?

customer

54.0s

This will start by next month at the maximum, sir.

ये सर मैक्सिमम नेक्स्ट मंथ चालू हो जाएगा सर।

agent

56.0s

Okay, okay.

ठीक है, ठीक है।

customer

56.6s

Because many sites are coming up. The location will be in Maharashtra, sir.

क्योंकि साइट काफी आ रही है। महाराष्ट्र में लोकेशन रहेगी सर।

agent

59.0s

Yes, yes, that will be done. We at JSW are at over thirty one locations, sir.

हां हां वो तो हो जाएगा। ऑल ओवर थर्टी वन जगहों पर है हमारा तो जेएसडब्ल्यू का तो सर।

customer

62.0s

Yes, yes.

जी जी।

agent

62.7s

Okay, so I'll one

ठीक है तो मैं एक

customer

63.5s

And

और

agent

64.0s

Speak.

बोलिए।

customer

64.4s

your... when some designs and all are made, the requirement will be according to that as well. The drawings and all haven't been made yet.

ये आपका कुछ डिजाइन वगेरा बनेंगे ना तो उसके हिसाब से भी रिक्वायरमेंट रहेगी। अभी ड्राइंग वगेरा बनी नहीं है।

agent

69.8s

Okay, okay. Okay sir, I'll stay connected. As soon as a requirement comes up, ping me on WhatsApp, okay?

ओके, ओके। ठीक है सर मैं कनेक्ट पे रहता हूं। जैसे कुछ रिक्वायरमेंट आती है तो मुझे WhatsApp पे पिंग कर देना आप, ठीक है?

customer

73.9s

Okay sir, okay.

ठीक है सर, ठीक है।

agent

75.0s

Okay, thank you Janesh ji. Yeah.

ओके, थैंक यू जनेश जी। या।