Call 21112178835060552 2026-09-02 · Jeevan Jeejo · 2:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Tamil | 20 | new_registration (campaign_name:medium) |
Audio: clear: The call ends with a slightly repetitive and awkward closing sequence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +6/−0
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the customer volunteered their business type but the agent did not probe further.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the customer stated their requirement was for the future, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without securing a quote, a specific callback, or a platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 2 objections
you did not answer:
price incumbent_supplier
So if we buy from you and sell in retail, there won't be a profit, there won't be any margin, right?
Then we... I'll look for someone like distributors. Okay.
Summary
The customer, who is setting up a new retail shop, inquired about the business model and discounts for dealers. The agent failed to conduct discovery and incorrectly confirmed the customer's concern that they would be unable to make a profit, causing the customer to decide to seek out traditional distributors instead. The call ended without any follow-up action.
Coaching
When a trader asks about resale margins, never agree they can't make a profit; instead, explain our all-inclusive landed cost and how it provides pricing clarity for their business.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, is there any steel requirement? Steel HR, CR, coil, sheet, anything? The agent immediately asked about requirements instead of providing a warm welcome or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the customer volunteered their business type but the agent did not probe further. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's value proposition (transparent pricing, TC, stock availability) was not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the customer stated their requirement was for the future, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir. Thank you. The call was ended without securing a quote, a specific callback, or a platform walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | So if we buy from you and sell in retail, there won't be a profit, there won't be any margin, right? |
Ah, yes yes, that's how it is. |
| incumbent_supplier | mishandled | Then we... I'll look for someone like distributors. Okay. |
Okay sir. Thank you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.466 | 23.0s | 26.4s | 75.6s | 7.3s | 318.3 | 0 | 9 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
ஹலோ
agent
1.7s
Hello sir, I am Jeevan speaking from the JSW One platform.
ஹலோ சார், நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்ஃபார்ம்ல இருந்து.
customer
4.9s
Okay.
agent
5.6s
Sir, is there any steel requirement? Steel HR, CR, coil, sheet, anything?
சார், ஏதாவது ஸ்டீல் requirement இருக்கா? ஸ்டீல் HR, CR, coil-ஆ, sheet-ஆ, ஏதாவது?
customer
9.8s
There is, there is. Ah, no no, we have put this, a retail shop.
இருக்கு இருக்கு. ஆ, இல்ல இல்ல, நாங்க வந்து இது போட்டுருக்கோம், ரீடெயில் ஷாப்.
agent
13.8s
Okay.
customer
14.5s
That is still being set up. Once that is finished, we will buy... What what discount do you give? For dealers? Or what kind of thing is this? Is it only business to business? Or do you give to dealers also?
அது இன்னும் setup போயிட்டு இருக்குது. அது முடிஞ்ச உடனே வாங்க... நீங்க என்ன என்ன எவ்வளவு discount தரீங்க நீங்க? டீலர் டீலருக்கா? இல்ல என்ன மாதிரியான இது? Business to business மட்டுமா? இல்ல டீலருக்கும் குடுக்குறீங்களா?
agent
21.8s
Ah, we do business to business sir, we also do dealer business. But as you asked, regarding the discount, we will give it at the market price. But for HR HR sheet coil, you will get a little more discount.
ஆ, business to business-ம் பண்ணுவோம் சார், நம்ம டீலர் business-ம் பண்ணுவோம். ஆனா நீங்க கேட்ட மாதிரி அந்த discount-னா இப்ப market price-ல நம்ம கொடுப்போம். ஆனா HR HR sheet coil-க்கு வந்து கொஞ்சம் discount கிடைக்கும் ஜாஸ்தி.
customer
29.2s
Okay.
agent
29.9s
That's how it is. Other things like PPGL, GI will be a bit pricey. And also, not just that, now for the primary brand it will be more, but for the secondary brand it will be less, that's how it is.
அப்படிதான். வேற PPGL, GI எல்லாம் கொஞ்சம் pricey-யா இருக்கும். And also, அது மட்டும் இல்ல, இப்போ primary brand-க்கு ஜாஸ்தி ஆயிடும், ஆனா secondary brand-க்கு கம்மி ஆயிடும், அப்படிதான்.
customer
35.2s
Okay. So if we buy from you and sell in retail, there won't be a profit, there won't be any margin, right?
Okay. சோ உங்ககிட்ட வாங்கி நாங்க ரீடெயில்ல வித்தா profit இருக்காது, எதுவும் margin இருக்காது இல்லையா?
agent
39.2s
Ah, yes yes, that's how it is.
ஆ, ஆமா ஆமா, அப்படிதான்.
customer
40.6s
Okay. Okay.
customer
41.5s
Alright okay. We... it's okay sir... do you give something like a dealership? I asked to know if it's like that. But it said B2B, it said MSME, right? So for that... B2B MSME, that's how it is.
சரி ஓகே. நாங்க... பரவால்ல சார்... dealership மாதிரி ஏதாவது குடுக்குறீங்களா? அந்த மாதிரி இருக்கா என்னன்னு தெரியும் கேட்டேன். ஆனா B2B-ன்னு இருந்துச்சு, MSME-ன்னுலாம் இருந்துச்சா? சரி அதுக்கு தான்... B2B MSME அப்படிதான்.
agent
48.3s
Okay okay.
customer
49.0s
Alright okay. Then we... I'll look for someone like distributors. Okay.
சரி ஓகே. அப்போ நாங்க... distributors மாதிரி யாராவது பாத்துக்கிறேன். ஓகே.
agent
51.8s
Okay sir. Thank you.
customer
53.0s
Okay.
agent
53.5s
Okay sir, thank you.
customer
54.8s
Okay.