Call 21112178835014211 2026-09-02 · Abdul Ansari · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:medium) |
Audio: clear: There is some slight echo and background noise, but the speech is generally understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent skipped discovery entirely and jumped straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but after the customer said no, they did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly after the customer said 'no', with no agreed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent introduced himself from JSW One and immediately asked if the customer had a requirement for steel. The customer stated they had no requirement, and the call ended. No discovery, rapport-building, or adherence to the pitch structure was attempted.
Coaching
You skipped the entire script structure and immediately asked for a requirement, which led to a quick dismissal. For new registrations, you must first welcome the customer and verify their profile to build rapport before checking for an immediate need.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent gave a cold introduction and did not welcome the customer for their new registration or position themselves as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent skipped discovery entirely and jumped straight to asking for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was attempted. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | AGENT: Is there any requirement for steel, sir? ... CUSTOMER: No no sir, no. The agent asked for a requirement, but after the customer said no, they did not attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly after the customer said 'no', with no agreed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.679 | 11.2s | 5.3s | 45.5s | 2.9s | 246.4 | 0 | 9 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हेलो।
agent
1.7s
Hello.
हेलो।
customer
2.5s
Hello.
हेलो।
agent
3.0s
Hello sir, this is Abdul speaking from JSW One.
नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।
customer
5.0s
Yes sir?
हां सर?
agent
5.6s
JSW, I'm calling from JSW.
JSW, JSW से बात कर रहा हूं।
customer
7.6s
Hello.
हेलो।
agent
8.5s
Hello.
हेलो।
customer
9.3s
Hello.
हेलो।
agent
10.6s
Hello.
हेलो।
customer
11.5s
Hello.
हेलो।
agent
12.3s
Hello.
हेलो।
customer
13.0s
Yes, speak.
हां जी बोलिए।
agent
13.6s
Is there any requirement for steel, sir? Any requirement in HR, CR, in MS?
कुछ रिक्वायरमेंट है क्या सर स्टील में? HR, CR में कुछ रिक्वायरमेंट है MS में?
customer
16.5s
In what?
किसमें?
agent
17.1s
Is there any requirement for MS material, sir? I had called for that.
MS में कुछ रिक्वायरमेंट है क्या सर मटेरियल का? उसके लिए फोन किया था।
customer
19.6s
No no sir, no.
नहीं नहीं सर नहीं।
agent
20.8s
Okay.
ओके।