Call 21112178834966691 2026-09-02 · Ronak Mehta · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Onboarded | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: clear: The last turn is cut off mid-sentence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer stated they were already in contact with another JSW representative.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No opportunity was identified as the customer was already being handled by another agent.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic closing, not one of the three required outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh yes, good evening, this is Animesh Mehta speaking from JSW One.
Summary
The agent called a customer who had recently registered. The customer immediately stated they were already in contact with another JSW representative, Avinash. The agent correctly identified the duplicate contact, confirmed the other rep's name, and politely ended the call.
Coaching
When a customer states they are already engaged with another JSW rep, your response to confirm the details and politely end the call was appropriate.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh yes, good evening, this is Animesh Mehta speaking from JSW One. The agent provided a polite opening, stating his name and company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent did not ask any of the four required profile verification questions before the customer ended the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they were already in contact with another JSW representative. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short for any platform education to be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No opportunity was identified as the customer was already being handled by another agent. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Let me know if there's anything. The call ended with a generic closing, not one of the three required outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | No, no, we've already talked, the conversation is already happening. |
Okay, fine. Who are you speaking with, sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.601 | 8.6s | 5.7s | 30.7s | 4.2s | 258.1 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello
हेलो
agent
2.5s
Hello
हेलो
customer
3.3s
Yes?
हां जी?
agent
4.0s
Uh yes, good evening, this is Animesh Mehta speaking from JSW One. Were you planning anything for material requirements?
अह जी गुड इवनिंग, अनिमेश मेहता बात कर रहा हूं मैं JSW One से। कुछ प्लान कर रहे थे क्या मटेरियल रिक्वायरमेंट में?
customer
8.2s
No, no, we've already talked, the conversation is already happening.
नहीं नहीं बात हो गई हो गई है ऑलरेडी बात हो रही है।
agent
10.9s
Okay, fine. Who are you speaking with, sir?
ओके ठीक। किनसे बात हो रही है सर आपकी?
customer
12.9s
I am speaking with Avinash ji.
मेरी हो रही है अविनाश जी से।
agent
15.5s
Okay. Fine, sir. Let me know if there's anything.
ओके। ठीक है सर। कुछ रहेगा तो बताइएगा।
customer
18.6s
This take this
ये ले ये