Call 21112178834955081 2026-09-02 · dhruv · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center on the agent's side, but the main conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.19
confidence high · +3/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked zero of the eight required discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement but did not schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No no, when there is, I will keep your number. I will let you know.
Summary
The agent called a customer who had downloaded the JSW app. The agent immediately asked if there was a requirement, skipping all discovery. The customer stated they had no current need but would keep the number for the future. The call ended without gathering any information or setting a next step.
Coaching
You must follow the script structure; you skipped all discovery and went straight to asking for a requirement, which gave the customer an easy way to end the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Uh sir, I was calling from JSW. The agent did not welcome the customer for their new registration or position themself as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent asked zero of the four required basic profile questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent asked zero of the eight required discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain any of the platform's benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So is there any requirement for steel? Agent asked for a requirement but did not schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No no, when there is, I will keep your number. I will let you know. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.331 | 5.4s | 10.9s | 50.7s | 2.0s | 244.4 | 0 | 6 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
3.0s
Hello. Uh sir, I was calling from JSW.
हॅलो. अह सर JSW से बात कर रहा था मैं।
customer
5.6s
J N W?
जे एन डब्ल्यू?
agent
6.6s
What?
क्या?
customer
7.2s
J N W.
जे एन डब्ल्यू।
agent
8.2s
J S W.
जे एस डब्ल्यू।
customer
9.2s
Oh, it's JSW. Yes yes yes, I had downloaded your application.
अच्छा जेएसडब्ल्यू है। हां हां हां आपका application download किया था।
agent
12.6s
Hmm. So is there any requirement for steel?
हम्म। तो कुछ है requirement steel में?
customer
14.6s
No no, when there is, I will keep your number. I will let you know.
नहीं नहीं जब होंगे तो आपका नंबर मैंने लेके रखता हूं। मैं बोल देता हूं।
agent
18.0s
Okay.
ठीक है।
customer
18.7s
It covers all steel, right?
पूरा steel में आता है ना?
agent
20.1s
Yes.
हां।
customer
20.7s
Okay.
ठीक है।
customer
23.2s
Your name?
आपका नाम?