Call 21112178834933441 2026-09-02 · Aditya Pandey · 0:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 7 turns, clean transcript (14% inaudible) | Gujarati | 7 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before this stage was reached.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure or next steps defined.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent attempted to verify the company name, which the customer confirmed. The line then went silent or the call dropped. The agent's attempts to re-engage were unsuccessful, and the call ended without any business discussion.
Coaching
The call ended before the pitch could begin; on your next call, immediately state your name and company after the customer confirms theirs to establish context quickly.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Hello Darshan Enterprises? The agent only attempted to verify the company name before the call ended; no warm welcome or introduction was provided. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only attempted to verify the company name, which is below the threshold of 2 questions for a 'partial' score. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before this stage was reached. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before this stage was reached. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure or next steps defined. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.778 heavy | 4.2s | 1.2s | 23.6s | 1.7s | too short | 0 | 4 | 2 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
હલો
agent
1.7s
Hello Darshan Enterprises?
customer
3.4s
Yes, speak.
હા, બોલો.
agent
4.2s
Hello, am I speaking from Darshan Enterprises, sir?
હેલો દર્શન એન્ટરપ્રાઇઝ માંથી બોલું છું સર?
unknown
6.0s
[inaudible]
agent
8.9s
Hello?
agent
10.0s
Hello?