Call 21112178834803942 2026-09-02 · ankit mistry · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Gujarati | 10 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call, making some parts slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.13
confidence high · +1/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the eight required discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a contact he had spoken to in the previous month. He asked if there was a new requirement for HR material. The customer said not at the moment, and the agent ended the call without performing any discovery or setting a specific next step.
Coaching
You skipped the entire new registration script. Even if you've spoken before, you must follow the pitch structure to verify profile details and perform discovery on every call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, am I speaking with Niravbhai? I am Ankit Mistry calling from Jindal Steel. How are you? The agent did not welcome the customer as a new registration or position himself as a helper, instead treating it as a follow-up call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the eight required discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If anything comes up, let us know, okay? After the customer stated no current requirement, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir, bye. The call did not end with a quote, a specific callback date, or a scheduled walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.758 heavy | 12.5s | 4.0s | 27.5s | 5.3s | 254.4 | 0 | 5 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.6s
Hello.
હલો.
agent
5.5s
Hello.
હલો.
customer
6.1s
Hello.
હલો.
agent
7.6s
Sir, am I speaking with Niravbhai? I am Ankit Mistry calling from Jindal Steel. How are you?
સાહેબ, નીરવભાઈ બોલો છો ને? હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી. કેમ છો?
customer
12.1s
Just fine, tell me.
બસ મજામાં, બોલો.
agent
13.5s
Niravbhai, we spoke last month. Regarding this. So since the month has also changed, will you have any requirement in HR etc.?
નીરવભાઈ, ગયા મહિને આપણી વાત થઈ હતી. આપણે આ આના માટે. તો જેમ કે આ પણ મહિનો ચેન્જ થયો છે તો કોઈ તમારી રિક્વાયરમેન્ટ હશે HR વગેરેમાં?
customer
19.0s
No no no no. Not right now.
ના ના ના ના. તે હાલ નથી.
agent
20.8s
No problem. If anything comes up, let us know, okay?
કાઈ વાંધો નહિ. કઈ આવે તો અમને કેજો, ઓકે?
customer
22.5s
Okay okay.
ઓકે ઓકે.
agent
23.5s
Okay sir, bye.
ઓકે સાહેબ, ચાલો.