21112178834776431 · Call

Call 21112178834776431 2026-09-02 · Ronak Mehta · 1:30

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Wrap up time exceeded :0	full conversation 17 turns, clean transcript (0% inaudible)	Hindi	17	new_registration (campaign_name:medium)

Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.38

confidence high · +4/−0 from 7 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent attempted one discovery question but was speaking to a gatekeeper who had no information.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent asked about a requirement but did not schedule a specific callback date with the decision-maker.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended by asking the customer to call back, which is not one of the three defined closure outcomes.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

I am Rono Paisa calling, I am from JSW One. Your account was registered with us...

Summary

The agent called a number linked to a new registration for 'S S Enterprises' but reached the owner's brother, who was not the decision-maker. The brother had no business information and promised to pass a message. The agent sent a WhatsApp message and asked for a call back from the correct person.

Coaching

When you reach a gatekeeper, try to secure a specific callback time with the decision-maker instead of asking them to call you back.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	I am Rono Paisa calling, I am from JSW One. Your account was registered with us... The agent introduced himself and referenced the new registration, which is the intent of this step.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	The agent only verified the company name before discovering he was speaking to the wrong person.
NR3 Full discovery (8 Qs)	3	fail	1	0.0	The agent attempted one discovery question but was speaking to a gatekeeper who had no information.
NR4 Platform education	1	fail	–	0.0	The call did not progress to a point where platform education was possible.
NR5 First opportunity identified	2	fail	–	0.0	The agent asked about a requirement but did not schedule a specific callback date with the decision-maker.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended by asking the customer to call back, which is not one of the three defined closure outcomes.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.592	24.8s	17.1s	48.1s	6.8s	271.0	0	8	9	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello?

हॅलो?

agent

1.8s

Hello, am I speaking with Sudhanshu?

हॅलो, सुधांशू से बात हो रही है?

customer

3.4s

Uh, yes.

अह, हां जी।

agent

3.8s

I am Rono Paisa calling, I am from JSW One. Your account was registered with us, were you planning for any material purchase? By chance in CR sheets, in coils?

मैं रोनो पैसा बात कर रहा हूं, मैं JSW One से। आपका अकाउंट रजिस्टर्ड था हमारे साथ, कुछ प्लान कर रहे थे क्या मटेरियल परचेस का? बाय चांस CR शीट्स में, कॉइल्स में?

customer

11.3s

In what, sir?

किस चीज में सर?

agent

12.2s

In HR coils, sheets or in wire rods, were you planning to get some material in steel?

HR coils, शीट्स में या फिर वायर रॉड्स में, कुछ मटेरियल स्टील में कुछ प्लान कर रहे थे क्या लेने का?

customer

16.4s

Brother, I think my elder brother uses this number, by the way.

भैया जी, मेरे ख्याल ये नंबर जो है मेरा बड़ा भाई यूज़ करता है वैसे।

agent

19.8s

Okay, it was showing here under the name of S S Enterprises.

ओके, ये एस एस एंटरप्राइजेस के नाम से इधर दिखा रहा था।

customer

21.5s

Yes yes, yes, that is brother's account.

हां हां जी, हां जी, भैया का ही अकाउंट है वो।

agent

23.6s

Okay, so what do you work out in? What work do you do in this?

ओके, तो आपके क्या चीज में आप वर्कआउट करते हैं? क्या काम करते हैं इसमें?

customer

26.0s

Brother, actually I have no idea about this at all. I am going to my brother in a little while. To give him his phone. So I will inform him, he will call you back.

भैया जी, एक्चुअल में तो मुझे इस चीज का बिलकुल भी आईडिया नहीं है। मैं थोड़ी देर के बाद भाई के पास ही जा रहा हूं। उनका फोन देने के लिए। तो मैं उनको इन्फॉर्म कर दूंगा, आपको कॉल बैक कर लेंगे।

agent

33.1s

I will ping you on WhatsApp. You contact me on that number, because this is the firm's number.

मैं ना आपको WhatsApp पे पिंग करता हूं। वो नंबर पे आप मुझे कांटेक्ट करिएगा, क्योंकि ये फर्म का नंबर है।

customer

37.3s

Yes, yes, yes.

जी, जी, जी।

agent

38.1s

Yeah? Yeah. I have pinged you on WhatsApp, check WhatsApp once.

या? या। मैं आपको पिंग किया है WhatsApp पे, WhatsApp चेक कर लेना एक बार।

customer

41.4s

Okay, okay. I will inform my brother.

ठीक है, ठीक है। मैं भाई को इन्फॉर्म कर दूंगा।

agent

43.2s

Yes, thank you.

जी, थैंक यू।

customer

44.4s

Okay sir.

ओके सर।