Call 21112178834772871 2026-09-02 · Abdul Ansari · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:medium) |
Audio: clear: There is some faint background chatter on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before the agent could begin the discovery process.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or schedule a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent did not secure a specific next step, instead passively accepting the customer's brush-off.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Warm welcome opener
Yeah, good evening sir. I am Abdul calling from JSW One.
Summary
The agent introduced himself from JSW One. The customer immediately deflected, stating they would call back in ten minutes. The agent accepted this and ended the call without gathering any information or securing a concrete next step.
Coaching
When a customer tries to deflect with a vague callback promise like 'I'll call you back', take control by proposing a specific time yourself to secure a firm next step.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good evening sir. I am Abdul calling from JSW One. The agent provided a standard, professional opening before being cut off. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended before the agent could ask any profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before the agent could begin the discovery process. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not have an opportunity to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or schedule a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The agent did not secure a specific next step, instead passively accepting the customer's brush-off. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.624 | 5.3s | 3.2s | 31.5s | 2.6s | 237.7 | 0 | 4 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.6s
Hello.
हॅलो.
customer
2.3s
Hello.
हॅलो.
agent
3.0s
Yeah, good evening sir. I am Abdul calling from JSW One.
Yeah, good evening sir. मैं अब्दुल बात कर रहा हूं JSW One से।
customer
5.9s
JSW?
agent
6.6s
I am calling from JSW.
JSW से बात कर रहा हूं मैं।
customer
8.0s
I will call you in ten minutes.
मैं आपको दस मिनट में फोन लगा रहा हूं।
agent
10.0s
Okay sir, okay sir.
ठीक है सर, ओके सर।