Call 21112178834734481 2026-09-02 · Aditya Pandey · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call was correctly terminated after identifying it as a duplicate.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No opportunity was identified as the call was a duplicate contact.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was terminated without one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a lead from Shri Ganesh Agro. The customer confirmed they had just spoken with another JSW representative. The agent acknowledged this was a duplicate call and ended the interaction politely.
Coaching
You correctly identified this was a duplicate call and ended it professionally to avoid a poor customer experience; this was the right action.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome for a new registration, instead immediately asking if the customer had already spoken to a colleague. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello sir, are you speaking from Shri Ganesh Agro? Only verified the company name (1 of 4 required questions) before discovering the call was a duplicate. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call was correctly terminated after identifying it as a duplicate. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Platform education was not performed as the call ended early. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No opportunity was identified as the call was a duplicate contact. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir, thank you sir. The call was terminated without one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.711 | 9.1s | 3.7s | 33.2s | 3.6s | 309.9 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
2.0s
Namaste Shri Ganesh.
नमस्ते श्री गणेश।
customer
3.2s
Hello?
agent
3.5s
Hello sir, are you speaking from Shri Ganesh Agro?
Hello sir, श्री गणेश एग्रो से बोल रहे थे?
customer
5.7s
Yes.
હો.
agent
6.6s
Uh sir, sorry sir, actually have you spoken to one of my colleagues? His name is Sudhir sir, with him already?
Uh sir, sorry sir, actually आपका मेरे एक colleague से बात हुआ है क्या? सुधीर सर नाम है उनसे already?
customer
10.2s
Yes, it has happened. It just happened. Are you speaking from JSW?
हां हुआ है ना। अभी हुआ था। JSW से बात कर रहे हैं?
agent
12.4s
Yes, yes sir. Okay sir, got it, got it.
हां हां सर। Okay sir, got it, got it.
customer
14.2s
It has happened.
हुआ है।
agent
15.2s
Okay sir, thank you sir.