Call 21112178834639071 2026-09-02 · Abdul Ansari · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +1/−3
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and quantity, failing to meet the minimum threshold of 4 questions for discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement due to low quantity, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague offer for the customer to reach out in the future, not a specific, scheduled next step like a quote or callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a newly registered manufacturer. The customer explained their business is 'tool room type' with very low quantity needs (100-200 kg), which is below JSW's MOQ. The agent did not follow the pitch structure, skipping discovery and education, and ended the call with a vague offer to connect in the future.
Coaching
You jumped straight to asking for a requirement and skipped all discovery. Even with a low-quantity customer, you must follow the pitch structure to understand their business and properly disposition the lead.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | [6s] AGENT: Sir, do you have any requirement in HR, that's why I called, HR- The agent immediately asked for a requirement, applying sales pressure without a warm welcome or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | [2s] AGENT: Hello, am I speaking with Bharat Engineering, sir? ... [34s] AGENT: Should I WhatsApp you from my personal number? The agent verified the company name and implicitly confirmed the contact number for WhatsApp, but did not ask for procurement city or decision-making involvement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked about business type and quantity, failing to meet the minimum threshold of 4 questions for discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's features or benefits, even after the customer mentioned using the app. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current requirement due to low quantity, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague offer for the customer to reach out in the future, not a specific, scheduled next step like a quote or callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.56 | 21.4s | 16.8s | 43.8s | 3.4s | 347.7 | 0 | 14 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.5s
Hello, am I speaking with Bharat Engineering, sir?
हॅलो, भारत इंजिनिअरिंग से बात कर रहे हैं सर?
customer
3.1s
Yes, go on.
हां, चलो।
agent
3.6s
Yes, hello, this is Abdul speaking from JSW, sir.
जी नमस्कार, अब्दुल बात कर रहा हूं सर मैं JSW से।
customer
5.8s
Yes, tell me.
हां बोलिए ना।
agent
6.2s
Sir, do you have any requirement in HR, that's why I called, HR-
सर कुछ रिक्वायरमेंट है क्या HR में इसीलिए फोन किया था HR-
customer
8.4s
No no, my quantity is very low, sir.
नहीं नहीं, वो मेरा क्वांटिटी बहुत कम रहता है सर।
agent
10.2s
What is the quantity, sir?
कितना क्वांटिटी है सर?
customer
11.0s
It's only 100-200 kilos.
सौ-दो सौ किलो ही रहता है।
agent
12.0s
And... oh, no problem. If you can increase the quantity, you can, if you get a good rate.
और अरे कोई नहीं। कुछ क्वांटिटी बढ़ा सकते तो बढ़ा सकते अगर अच्छा रेट मिल जाएगा आपको।
customer
15.0s
What's the point, sir?
क्या करने का सर?
customer
15.8s
100-200 kilos is the maximum.
सौ-दो सौ किलो मैक्सिमम रहता है।
agent
17.3s
Hmm.
हम्म।
customer
17.8s
So not that much, right? I also had the app, it showed. I downloaded it from there.
तो उतना नहीं ना। वो मैंने भी ऐप का था, दिखाया। इससे डाउनलोड किया मैंने।
agent
20.7s
Okay, what do you do? I mean, do you do trading, or some manufacturing, sir?
अच्छा क्या करते हैं आप? मतलब ट्रेडिंग करते हैं, कुछ मैन्युफैक्चरिंग करते हैं सर आप?
customer
23.0s
Yes, I do manufacturing.
हां, मैं मैन्युफैक्चरिंग करता हूं।
agent
24.0s
Okay, okay.
अच्छा अच्छा।
agent
24.5s
Yes, so it will be better, please increase. After some time, we will provide you with credit etc. for free.
हां तो बेटर रहेगा ना, इनक्रीस कीजिए। अभी कुछ टाइम के बाद आपको क्रेडिट वगरह प्रोवाइड कर देंगे हम लोग फ्री।
customer
27.4s
No no, the requirement is not always the same.
नहीं नहीं, रिक्वायरमेंट एक जैसा नहीं रहता ना।
agent
28.7s
Okay, okay.
अच्छा अच्छा।
customer
29.2s
My requirement is different every time. Because my work is of a tool room type, it's not production work.
मेरा रिक्वायरमेंट हर टाइम अलग रहता है। क्योंकि अपना ऐसा टूल रूम टाइप का काम है, ऐसा प्रोडक्शन का काम नहीं है।
agent
33.2s
Okay, okay.
अच्छा अच्छा।
agent
33.7s
Should I WhatsApp you from my personal number? Whenever you have a requirement, you can give me the inquiry.
मैं WhatsApp कर दूं मैं अपने पर्सनल नंबर से? जब होगा तब आप मुझे आप इंक्वायरी दे दीजिएगा ना।
customer
36.6s
Okay, if I have one, I'll give it to you.
ठीक है, रहा तो देता हूं मैं आपको।
agent
37.8s
I'll send my number on WhatsApp, okay?
मैं WhatsApp नंबर कर देता हूं, ठीक है?
customer
39.0s
Yes, that will work.
हां, चलेगा।
agent
39.4s
Thank you, sir.