Call 21112178834634781 2026-09-02 · Ronak Mehta · 1:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | new_registration (campaign_name:medium) |
Audio: noisy: Background chatter from a call center environment is present throughout the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +14/−5
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about monthly tonnage; other information was volunteered by the customer, but the agent did not probe further on key discovery points.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Customer stated a GI/Color Coated requirement, but the agent did not capture specs and instead deflected due to the low quantity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'I'll ping you on WhatsApp' which is not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Your Wheel Traders account was on our portal, so were you planning any procurement? Metal sheets, coils?
Summary
The agent contacted a new registrant from a micro-MSME. The customer expressed a need for GI and Color Coated steel but only for one ton, which is below the agent's stated minimum of five tons. The agent did not explore the requirement further and ended the call by offering to send a WhatsApp message for future contact.
Coaching
When a customer's immediate need is below MOQ, don't end the conversation; complete discovery and educate them on the platform's value to win future, larger orders.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your Wheel Traders account was on our portal, so were you planning any procurement? Metal sheets, coils? The agent correctly referenced the customer's portal registration and used a soft, non-pushy opening question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only confirmed name/company; did not ask for procurement city, decision-making involvement, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 |
Only asked about monthly tonnage; other information was volunteered by the customer, but the agent did not probe further on key discovery points. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No explanation of the platform's value propositions (pricing, TC, availability) was provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Customer stated a GI/Color Coated requirement, but the agent did not capture specs and instead deflected due to the low quantity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'I'll ping you on WhatsApp' which is not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.541 | 21.1s | 17.9s | 57.0s | 3.7s | 281.5 | 0 | 10 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हेलो?
agent
1.4s
Is this Rajabali ji speaking?
ये राजाबली जी से बात हो रही है?
customer
3.1s
Yes, speak.
हां जी बोलिए।
agent
3.7s
Yes, this is Raunak Mehta speaking from JSW One.
जी रौनक मेहता बात कर रहा हूं JSW One से।
customer
6.1s
Yes.
हां।
agent
6.5s
Your Wheel Traders account was on our portal, so were you planning any procurement? Metal sheets, coils?
आप व्हील ट्रेडर्स का अकाउंट हमारे पोर्टल पे था, तो कुछ प्लान कर रहे थे प्रोक्योरमेंट का? मेटल शीट्स, कॉइल्स?
customer
10.2s
Yes, we have requirements, we have GI requirements.
हां हमारी रिक्वायरमेंट रहती है, जीआई रिक्वायरमेंट रहती है।
agent
12.5s
Okay. How much do you procure in a month?
ओके। कितना महीने का क्या प्रोक्योरमेंट करते हैं आप महीने में?
customer
14.7s
No, not much, ours is a small MSME unit, a micro unit.
नहीं ज्यादा नहीं, हमारा छोटा एमएसएमई यूनिट है, माइक्रो यूनिट है।
customer
17.5s
Our requirement is for about one ton, not more. That's why I just said that you wouldn't take action on such a small amount.
एक आध टन की हमारी रिक्वायरमेंट रहती है, ज्यादा नहीं रहती। इसीलिए खाली ऐसे ही अभी मैंने बोला कि आप इतना एक्शन वाला तो काम करोगे नहीं।
agent
21.2s
No, our minimum, minimum is above five tons, sir.
नहीं, हमारा मिनिमम, मिनिमम पांच टन के अबव ऊपर ही है हमारा सर।
customer
23.7s
That's why I didn't follow up with you there.
इसीलिए से मैंने आपको फॉलो अप नहीं किया वहां पे।
agent
25.6s
Do you have a requirement for HR now? HR sheets or coil?
अभी एचआर का रिक्वायरमेंट आता है आपको? एचआर शीट्स या कॉइल में?
customer
27.4s
No, not for HR, at most it's for GI.
नहीं एचआर का नहीं होता, ज्यादा से ज्यादा जीआई का रहता है।
agent
29.4s
So now if something big...
तो अभी कुछ अगर बड़ा कुछ...
customer
30.3s
Color coating and GI. Both color coating and GI, sir.
कलर कोटिंग और जीआई। कलर कोटिंग और जीआई दोनों रहता है सर।
agent
32.5s
Okay. If a large requirement comes up, tell us directly, we will cater it directly from JSW for you.
अच्छा। कुछ अगर बड़ा रिक्वायरमेंट आता है तो डायरेक्ट बताइए, डायरेक्ट जेएसडब्ल्यू से केटर कर देंगे आपको।
customer
36.1s
Okay sir, okay. I'll save your phone number, sir.
ठीक है सर, ठीक है। आपका फोन नंबर मैं सेव कर लेता हूं सर।
agent
38.2s
I'll ping you on WhatsApp, you can save that number, okay?
मैं पिंग करता हूं आपको WhatsApp पे, वो नंबर आप सेव करके रख लीजिएगा, ठीक है?
customer
40.8s
Yes yes, thank you sir, thank you.
जी जी, थैंक यू सर, थैंक यू।
agent
42.2s
Okay, thank you.
ओके, थैंक यू।
unknown
43.0s
One of mine is done.
मेरा एक तो अपना हो गया।