Call 21112178834589781 2026-09-02 · Abdul Ansari · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:high) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: pipes, angles etc., T-plates etc.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +0/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent immediately jumped to asking about a requirement for specific products.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement, he did not schedule a specific callback when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with 'Okay' and no agreed next step like a quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No, I was just seeing how this dealing happens.
did well
Warm welcome opener
Sir, greetings. Am I speaking with Coreline Gas Solutions?
Summary
The customer from 'Coreline Gas Solutions' registered to understand the platform and was primarily interested in pipes, angles, and T-plates. The agent ignored the customer's stated interest, did not perform discovery, and instead repeatedly asked about HR/CR requirements. The customer confirmed they did not need sheets, and the call ended without any resolution or next steps.
Coaching
When a customer states their product interest (e.g., pipes, angles), you must explore that first instead of immediately pivoting to your own script about HR/CR.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. Am I speaking with Coreline Gas Solutions? The agent opened with a polite greeting and identified the customer's company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the company name (1/4); did not ask for city, procurement role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately jumped to asking about a requirement for specific products. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform benefits could be explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked about a requirement, he did not schedule a specific callback when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with 'Okay' and no agreed next step like a quote, callback, or walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No, I was just seeing how this dealing happens. |
All that is available. If you have any requirement in HR, CR, then tell me. Do you need HR sheets or not? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.626 | 14.2s | 8.5s | 42.3s | 3.0s | 329.6 | 0 | 9 | 8 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हॅलो
agent
2.4s
Hello
हॅलो
customer
2.9s
Hello
हॅलो
agent
3.5s
Sir, greetings. Am I speaking with Coreline Gas Solutions?
सर नमस्कार, कोरलाइन गैस सोल्यूशन से बात कर रहे हैं?
customer
5.5s
Yes, yes.
हां हां
agent
6.1s
I am Abdul speaking, sir, from JSW.
मैं अब्दुल बात कर रहा हूं सर JSW से।
customer
8.1s
Okay.
अच्छा।
agent
8.7s
Did you have any requirement, sir, for steel, in HR, CR?
कुछ रिक्वायरमेंट था क्या सर स्टील में आपको HR CR में?
customer
11.0s
No, I was just seeing how this dealing happens. I thought
नहीं, मैं देख रहा था कि ये कैसे डीलिंग होती है। मुझे लगा था
agent
13.6s
Dealing? Yes. Yes yes, tell me.
डीलिंग? हां। हां हां, बताओ।
agent
14.9s
What did you think? Tell me, what did you think?
क्या लगा था? बोलिए ना, क्या लगा था आपको?
customer
16.9s
No, I was thinking pipes etc. are available, pipes, angles etc., T-plates etc.
नहीं मैं सोच रहा था पाइप्स वगेरा मिलते हैं, पाइप्स, एंगल वगेरा, टी प्लेट्स वगेरा।
agent
19.9s
All that is available. If you have any requirement in HR, CR, then tell me. Do you need HR sheets or not?
वो सब मिलता है। HR CR में कुछ रिक्वायरमेंट हो तो बताइए। HR शीट लगता है की नहीं आपको?
customer
22.7s
Huh?
हं?
agent
23.1s
Do you need HR sheets, sir? Hot rolled, CR, all this?
HR शीट लगता है क्या आपको सर? हॉट रोल्ड, CR ये सब?
customer
26.0s
No, not sheets etc.
नहीं, शीट वगेरा नहीं।
agent
27.3s
Okay.
ठीक है।